Lathan Miller
Hilliard,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
Jacksonville, FL
05.2025 - Current
- Cultivated strong client relationships through proactive communication and personalized support.
- Resolved complex customer inquiries efficiently, ensuring high satisfaction levels.
- Analyzed customer feedback to identify trends and recommend strategic enhancements.
Police Officer/Judicial Officer
Jacksonville Sheriff's Office
Jacksonville, Florida
12.2022 - 10.2024
- Enforced local laws, maintaining public safety and order in community.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Utilized advanced communication systems for efficient dispatch and coordination during incidents.
Master at Arms
United States Navy
Great Lakes, Illinois
11.2012 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Directed staff and managed annual capital budget Built, managed and coached insourced and outsourced teams.
- Set overall vision and provided team leadership.
- Processed both internal and external case sheets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Trained over 120 new security officers.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with NCIS to maintain optimum levels of communication to effectively and efficiently complete projects.
Education
Associate of Science - Criminal Justice
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Strategic planning
- Operations management
- Training and mentoring
- Staff Management
- Excellent Communication
- Small Group Facilitation
- Clerical Support
- Schedule Management
- Team Building
Accomplishments
- Navy and Marine Corp Achievement Medal
- Good Conduct Medal
- Navy Sea Service Medal
- Global War on Terrorism Service Medal
- M9/M4 Weapons Sharpshooter Medal
- Navy Unit Commendation Medal
- National Defense Medal
Certification
- Command Fitness Leader, Bremerton, WA
- First Aid/CPR
- Florida Law Enforcement Certified
Timeline
Customer Relationship Advocate
Fidelity Investments
05.2025 - Current
Police Officer/Judicial Officer
Jacksonville Sheriff's Office
12.2022 - 10.2024
Master at Arms
United States Navy
11.2012 - 07.2022
Associate of Science - Criminal Justice
Elizabethtown Community And Technical College