Lathan Williams
CARSON,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
Certification
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Server
Nicks
Manhattan Beach, California
05.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Guided guests with menu selections and highlighted featured items to enhance dining experience.
- Processed orders accurately and efficiently, contributing to smooth service flow.
Bartender
Modern Times Brewery
Anaheim, California
11.2020 - 04.2022
- Provided exceptional customer service and built rapport with guests.
- Mixed cocktails and crafted unique drinks for diverse clientele.
- Maintained cleanliness and organization of the keg room/draft system.
Server/Bartender
Karl Strauss Brewing Company
Anaheim, California
04.2016 - 04.2020
- Delivered exceptional customer service, contributing to memorable guest dining experiences.
- Crafted and served diverse selection of craft beers and beertails, enhancing beverage offerings.
- Educated guests on beer varieties, fostering deeper understanding and appreciation of products.
Server/Bartender
Ballast Point Brewing & Spirits Inc.
Long Beach, California
07.2016 - 06.2018
- Mastery of beer knowledge to lead guests on tours of the brewery.
- Create unique dining experiences for all guests.
- Flexibility to work every role in FoH and assist with maintaining multiple keg rooms and draft system.
Server/Bartender
Yard House
Long Beach, California
04.2013 - 04.2016
- Prepared and served a variety of craft beers and cocktails.
- Expand beer knowledge to guide the guests through an incredible and oft changing beer list.
- Provided excellent customer service to enhance guest dining experiences.
Server Trainer
Chilis's Bar and Grill
Lakewood, California
10.2010 - 04.2014
- Trained new servers on menu knowledge and customer service standards.
- Conducted role-playing sessions to enhance server communication skills.
- Developed training materials for onboarding and ongoing staff education.
Education
Associate of Arts - Graphic And Digital Design
Santa Monica College
Santa Monica, CA 09.2011 - 09.2013
Paramount High School
Paramount, CASkills
- Beer expertise
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
Certification
- Cicerone Certification
- Food Handlers
- ABC Responsible Beverage Server
Timeline
Server
Nicks
05.2022 - Current
Bartender
Modern Times Brewery
11.2020 - 04.2022
Server/Bartender
Ballast Point Brewing & Spirits Inc.
07.2016 - 06.2018
Server/Bartender
Karl Strauss Brewing Company
04.2016 - 04.2020
Server/Bartender
Yard House
04.2013 - 04.2016
Associate of Arts - Graphic And Digital Design
Santa Monica College
09.2011 - 09.2013
Server Trainer
Chilis's Bar and Grill
10.2010 - 04.2014
Paramount High School