Leo Montie
Surly Brewing
MINNEAPOLIS,MN
4
years of professional experience
1
Certification
1
Language
Experienced Bar lead and server with a genuine desire to deliver upstanding service and to connect with customers in a way that makes them feel seen, heard, and taken care of. Adaptable, knowledgeable, and always seeking to learn more about the menu and food and drink in general.
Work History
Bar Captain/Server/Bartender
4 Years 2 Months- Supervised bar workflow, ensuring smooth guest service and consistent drink preparation.
- Coordinated shift priorities with bartenders, servers, and support staff to maintain efficient coverage.
- Trained new bar staff on POS procedures, service standards, and beverage handling expectations.
- Monitored inventory levels and communicated restock needs to prevent service interruptions.
- Resolved guest concerns promptly, maintaining positive service experience during busy periods.
- Enforced sanitation standards and closing procedures to support safe, organized operations.
- Supported event service and high-volume rushes by organizing station readiness and team assignments.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Supervised the setup of private parties, ensuring timely completion of tasks while adhering to client preferences.
- Built rapport with regular patrons, fostering loyalty and repeat business.
- Enhanced team performance through effective communication, coaching, and leadership.
- Maintained compliance with local alcohol laws, licensing requirements, and safety regulations to ensure a secure environment for guests.
- Improved customer satisfaction by delivering exceptional service and promptly addressing concerns.
- Collaborated with the culinary team for successful pairing of food and beverages to enhance guest experience.
- Coordinated with other departments for seamless execution of large-scale events or corporate functions at the venue.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Education
Bachelor of Arts - Philosophy
Skills
Directing service with colleagues
Overseeing inventory needs
Managing high volume while maintaining a high standard for service
Relationship building
Friendly demeanor
Service-oriented mindset
Beer expertise
Proficiency in Toast POS
Certification
TIPS Certified
Languages
Spanish
Limited Working
Timeline
Bar Captain/Server/Bartender
Surly Brewing
08.2022 - CurrentRead More
University of Minnesota
Bachelor of Arts from Philosophy
Read More