HILDA TORRES
Brooklyn,NY
Summary
Dynamic hospitality professional with extensive front-of-house experience in high-volume New York City restaurants, demonstrating a proven ability to excel in leadership roles through exceptional performance and adaptability. Expertise in bartending, cocktail service, inventory management, team training, guest relations, and shift leadership contributes to a well-rounded skill set. Recognized for consistently maintaining high service standards while enhancing workflow efficiency and delivering exceptional guest experiences in fast-paced environments. Committed to fostering a positive team culture and driving operational success within the hospitality industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender / Bar Captain
Nowon
Brooklyn, NY
01.2025 - Current
- Lead bar operations during high-volume dinner services exceeding 300+ covers
- Oversee liquor inventory, weekly ordering, restocking, and organization of bar program
- Execute cocktail, beer, wine, and service bar production with consistency and speed
- Train bartenders and front-of-house staff on service standards and workflow efficiency
- Maintain cleanliness, organization, and operational readiness throughout service
- Support management with shift leadership and guest experience standards
Server / Captain / Floor Manager
Nowon
Brooklyn, NY
01.2023 - 01.2025
- Advanced quickly from server to captain and floor management responsibilities
- Led service teams during high-volume shifts while maintaining efficient floor operations
- Coordinated communication between front-of-house and kitchen staff to optimize service flow
- Handled guest concerns professionally and ensured high-quality hospitality standards
- Assisted with staff onboarding, training, and daily operational support
- Maintained a clean and welcoming dining environment for guests, ensuring positive experiences and return visits.
- Boosted overall efficiency by effectively delegating tasks among team members.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary. 3
Server
Cucina 8 1/2
New York, NY
01.2022 - 01.2023
- Delivered attentive, high-quality service in a fast-paced dining environment
- Managed multiple tables while maintaining strong guest satisfaction and service accuracy
- Worked collaboratively with team members to maintain efficient restaurant operations
Cashier
The Lobster Place
New York, NY
01.2021 - 01.2022
- Handled high-volume transactions accurately and efficiently during peak service hours
- Provided customer support while maintaining organization and cleanliness of service areas
Hostess / Server
Seamore’s
Brooklyn, NY
01.2017 - 01.2021
- Managed reservations, seating flow, and guest coordination in a busy restaurant environment
- Supported front-of-house operations through guest service, food running, and table maintenance
- Built strong guest relationships through attentive hospitality and communication
Skills
- High-Volume Service
- Highly reliable
- Bar Operations
- Team Leadership
- Staff Training
- Cash Handling
- Customer service expertise
- Cleanliness and hygiene
- Restaurant Operations
- Strong multitasking
Certification
NYC Food Handler Certified
Timeline
Bartender / Bar Captain
Nowon
01.2025 - Current
Server / Captain / Floor Manager
Nowon
01.2023 - 01.2025
Server
Cucina 8 1/2
01.2022 - 01.2023
Cashier
The Lobster Place
01.2021 - 01.2022
Hostess / Server
Seamore’s
01.2017 - 01.2021