LaThomas Sharp
Zachary,LA
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Dirt Cheap Used Appliances
Zachary, LA
05.2023 - 06.2023
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Resolved customer service issues in a timely manner.
- Provided accurate information about products and services.
PD10 Operator
Moss and Associates
Turrell, AR
08.2022 - 12.2022
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Verified accuracy of material measurements before loading into machines.
- Ensured that all materials used were up to standard and free from defects.
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
- Adjusted feed rates and machine speeds as required during operation.
- Documented daily production results accurately and completely.
- Followed established safety procedures while operating machinery and working around hazardous materials.
Corrections Guard
ELMHS
Jackson, LA
01.2022 - 07.2022
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Assisted in controlling access to restricted areas.
- Monitored surveillance equipment for suspicious activities or persons.
- Performed searches of people, vehicles, and buildings as required by law or policy.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Maintained daily logs of activities with detailed reports when necessary.
- Provided crowd control during special events at the facility.
- Managed traffic flow throughout parking lots and other areas of the facility.
- Assisted with investigations when needed.
Customer Service Representative
Senture Connect
Natchez, MS
06.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
Correctional Officer
MTC Corrections
Woodville, MS
02.2021 - 04.2021
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Food Service Worker
ELMHS
Jackson, LA
10.2020 - 01.2021
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Correctional Officer
Louisiana State Penitentiary
Tunica, LA
03.2020 - 09.2020
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Inspected cells and conducted random searches of common areas.
Night Order Selector
Capital City Produce
Baton Rouge, LA
10.2019 - 12.2019
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Inspected product for damages or defects before placing them into containers.
- Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
- Maintained cleanliness of work area by sweeping floors, removing debris from racks and shelves.
- Recorded item numbers and quantities picked on pick sheets or computer terminals.
Education
High School Diploma -
Wilkinson County High School
Woodville, MS05-2016
Skills
- Sales Quota Achievement
- Appointment Scheduling
- Incoming Call Management
- Account Management
Timeline
Customer Service Sales Representative
Dirt Cheap Used Appliances
05.2023 - 06.2023
PD10 Operator
Moss and Associates
08.2022 - 12.2022
Corrections Guard
ELMHS
01.2022 - 07.2022
Customer Service Representative
Senture Connect
06.2021 - 12.2021
Correctional Officer
MTC Corrections
02.2021 - 04.2021
Food Service Worker
ELMHS
10.2020 - 01.2021
Correctional Officer
Louisiana State Penitentiary
03.2020 - 09.2020
Night Order Selector
Capital City Produce
10.2019 - 12.2019
High School Diploma -
Wilkinson County High School