La'Tia Adkins
Augusta,GA
Summary
Customer Service Representative Summary Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company Strong computer skills in a Windows-based environment and proven ability to learn unique software. Resolving a wide range of product and service issues speedily and satisfactorily, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Modivcare
Augusta, GA
11.2022 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Fanueil
Augusta, GA
08.2021 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Loop Recruiting
Augusta, GA
06.2020 - 07.2021
- Maintaining a positive, empathic, and professional attitude towards customers always
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Acknowledging and resolving customer complaints
- Knowing the products to be better answer customer questions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Convergent Outsourcing
Augusta, GA
10.2018 - 06.2020
- Maintaining a positive, empathic, and professional attitude towards customers always
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Acknowledging and resolving customer complaints
- Knowing the products to be better answer customer questions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Cabin Cleaner
Prospect Airport Services
Philadelphia, PA
06.2017 - 10.2018
- Adhering to FAA safety regulations
- Cleaning and checking airplane cabins
- Maintaining and securing all chemical agents used for cleaning
- Safely used chemicals and other cleaning equipment.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Maintained, cleaned and sanitized interior of aircraft.
- Cleaned, sorted and stored equipment inside aircraft spaces.
Prep Cook
Di Bruno Bros
Philadelphia, PA
05.2016 - 02.2017
- Responsible for the prep of daily production of all ingredients for soups, salads & dressings, sandwiches and condiments
- Responsible for packaging sandwiches, salads, dressings & deli meats by ensuring that the proper labels and containers are being used
- Responsible for color coding all delivers going out from production to stores & restaurants
- Always maintain a clean work environment and responsible for taking inventory weekly
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Cashier
Philadelphia Zoo
Philadelphia, PA
04.2015 - 11.2015
- Receive payment by cash, or check
- Issue receipts, refunds or change due to customers
- Maintain clean and orderly checkout areas
- Answer customers’ questions and provide information on procedures or policies.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Culinary Arts, Connections, Restaurant Management
JEVES Culinary
Philadelphia, PA 12.2015 - 05.2016
Hotel And Motel Management
Community College of Allegheny County
Pittsburgh, PA 08.2007 - 05.2009
Skills
Critical thinking
Detail Oriented Verbal Communication
Detail Oriented Written Communication
Typing and Data Entry Time ManagementProficiency in Microsoft Word Excel Power Point And Outlook
Complaint resolution
Report preparation
Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Customer Service Representative
Modivcare
11.2022 - 08.2023
Customer Service Representative
Fanueil
08.2021 - 07.2022
Customer Service Representative
Loop Recruiting
06.2020 - 07.2021
Customer Service Representative
Convergent Outsourcing
10.2018 - 06.2020
Cabin Cleaner
Prospect Airport Services
06.2017 - 10.2018
Prep Cook
Di Bruno Bros
05.2016 - 02.2017
Culinary Arts, Connections, Restaurant Management
JEVES Culinary
12.2015 - 05.2016
Cashier
Philadelphia Zoo
04.2015 - 11.2015
Hotel And Motel Management
Community College of Allegheny County
08.2007 - 05.2009