La'Tia Adkins
Augusta,GA
Summary
Customer Service Representative Summary Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company Strong computer skills in a Windows-based environment and proven ability to learn unique software. Resolving a wide range of product and service issues speedily and satisfactorily, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Modivcare
Augusta, GA
11.2022 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Fanueil
Augusta, GA
08.2021 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Loop Recruiting
Augusta, GA
06.2020 - 07.2021
- Maintaining a positive, empathic, and professional attitude towards customers always
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Acknowledging and resolving customer complaints
- Knowing the products to be better answer customer questions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Convergent Outsourcing
Augusta, GA
10.2018 - 06.2020
- Maintaining a positive, empathic, and professional attitude towards customers always
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Acknowledging and resolving customer complaints
- Knowing the products to be better answer customer questions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Cabin Cleaner
Prospect Airport Services
Philadelphia, PA
06.2017 - 10.2018
- Adhering to FAA safety regulations
- Cleaning and checking airplane cabins
- Maintaining and securing all chemical agents used for cleaning
- Safely used chemicals and other cleaning equipment.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Maintained, cleaned and sanitized interior of aircraft.
- Cleaned, sorted and stored equipment inside aircraft spaces.
Prep Cook
Di Bruno Bros
Philadelphia, PA
05.2016 - 02.2017
- Responsible for the prep of daily production of all ingredients for soups, salads & dressings, sandwiches and condiments
- Responsible for packaging sandwiches, salads, dressings & deli meats by ensuring that the proper labels and containers are being used
- Responsible for color coding all delivers going out from production to stores & restaurants
- Always maintain a clean work environment and responsible for taking inventory weekly
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Cashier
Philadelphia Zoo
Philadelphia, PA
04.2015 - 11.2015
- Receive payment by cash, or check
- Issue receipts, refunds or change due to customers
- Maintain clean and orderly checkout areas
- Answer customers’ questions and provide information on procedures or policies.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Culinary Arts, Connections, Restaurant Management
JEVES Culinary
Philadelphia, PA 12.2015 - 05.2016
Hotel And Motel Management
Community College of Allegheny County
Pittsburgh, PA 08.2007 - 05.2009
Skills
Critical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Customer Service Representative
Modivcare
11.2022 - 08.2023
Customer Service Representative
Fanueil
08.2021 - 07.2022
Customer Service Representative
Loop Recruiting
06.2020 - 07.2021
Customer Service Representative
Convergent Outsourcing
10.2018 - 06.2020
Cabin Cleaner
Prospect Airport Services
06.2017 - 10.2018
Prep Cook
Di Bruno Bros
05.2016 - 02.2017
Culinary Arts, Connections, Restaurant Management
JEVES Culinary
12.2015 - 05.2016
Cashier
Philadelphia Zoo
04.2015 - 11.2015
Hotel And Motel Management
Community College of Allegheny County
08.2007 - 05.2009