Latianah Powell
Mobile,AL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
8
8
years of professional experience
Work History
Secretary
USA Hospital
AL
03.2023 - 05.2025
- Internal Medicine
- Kept information confidential and followed HIPAA guidelines to maintain patient trust
- Adhered to healthcare facility protocols and all regulations
- Processed medical records requests from outside providers according to facility, state and federal law
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Input data into computer programs and filing systems
- Followed exact procedures for handling transfers and other releases of medical records.
Customer Service Representative
Dolphin Line Inc
AL
05.2022 - 02.2023
- Enter loads in Mcloeod and zmit to different drivers
- Answer emails on ETAs & other updates drivers
- Check PODs for delivered loads & send to correct customer or broker
- Print out sent over Bill of ladings .
Customer Service Representative
ProSource
AL
08.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Maintained up-to-date knowledge of product and service changes
- Responding proactively and positively to rapid change
- Managed timely and effective replacement of damaged or missing products
- Handled over 50-75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services
Call Center Customer Service Representative
Southeast Catastrophe
AL
08.2021 - 08.2021
- Described product highlights and benefits to help guide purchasing decisions
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Documented and detailed calls and complaints using the call center's CRM database
- Referred complex issues relating to online order system or technology to help desk for further evaluation
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Answered over 100-150 calls per shift to meet fast-paced call center demands
Administrative Assistant
Project Management and Staffing Group
Pascagoula, MS
03.2017 - 02.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Scheduled office meetings and client appointments for staff teams
- Managed over 100 or more employees daily
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Physical Therapy Assistant -
Bishop State Community College
AL05.2020
Skills
- Database and Client Management Systems
- Judgment and Decision Making
- Research and Analytical Skills
- Confidentiality and Data Protection
- Verbal and Written Communication
- Professional and Courteous
- Document and File Management
- Strong Organizational Skills
- Multitasking and Time Management
- Data Entry
- Staff Orientation and Training
Timeline
Secretary
USA Hospital
03.2023 - 05.2025
Customer Service Representative
Dolphin Line Inc
05.2022 - 02.2023
Customer Service Representative
ProSource
08.2021 - 11.2021
Call Center Customer Service Representative
Southeast Catastrophe
08.2021 - 08.2021
Administrative Assistant
Project Management and Staffing Group
03.2017 - 02.2020
Physical Therapy Assistant -
Bishop State Community College