Registered and checked in clients efficiently while verifying essential clinical and demographic information to support safe, accurate, and coordinated care.
Prioritized client needs and communicated urgent situations to nursing and medical staff, contributing to timely, client-centered interventions.
Provided compassionate support to clients and their families during high-stress moments, reinforcing a calm, respectful, and family-focused care environment.
Clinical Operations Representative
Children's National Hospital
Rockville, Maryland
05.2023 - 08.2024
Coordinated patient check-ins and registration in a fast-paced pediatric clinic.
Triaged high-volume patient calls by assessing acuity and escalating urgent concerns.
Delivered culturally sensitive communication and education to patients and families during care transitions.
COVID-19 Tester
BioReference Laboratories
Washington, District of Columbia
03.2019 - 01.2021
Executed rapid BINAX, PCR, and antigen COVID-19 testing, adhering to infection control and PPE protocols.
Conducted thorough symptom and exposure assessments, escalating urgent concerns to nursing and medical staff.
Maintained precise specimen collection and documentation, supporting regulatory compliance and timely diagnostics.
Education
Bachelor of Science - Nursing
Salisbury University
Salisbury, Maryland, MD
12-2025
Bachelor of Science - Biology: Allied Health
University of Maryland, Eastern Shore
Princess Anne, MD
08.2015 - 05.2019
Skills
Patient care and health assessment
Clinical documentation and EHR management
Time management and prioritization
Effective communication skills
Interdisciplinary collaboration
Calmness in high-pressure environments
Age-appropriate care for children and adolescents
Vital signs monitoring and clinical recognition
Medication administration accuracy
Certification
Certified Nursing Assistant (CNA) 2025 - present
Clinical Experience
Observation unit
Labor & Delivery
Pediatrics
Medical/Surgical
Psychiatric
School Nurse
Other Experience
Elementary Teacher – KIPP DC Spring Academy Washington, DC • 2021 – 2023
Fostered a supportive and structured learning environment promoting growth and development
Managed classroom activities and multitasked effectively under tight deadlines