Laticia Monique Jones
Summary
A Rutgers graduate with a Bachelor's of Science degree in Criminal Justice and a minor in Sociology. In addition, over 8 years of customer service experience and over 7 years in a correctional facility. Team oriented individual with excellent time management capabilities and problem solving skills. Professional with strong background in maintaining safety and security in correctional environments. Skilled in conflict resolution, crisis management, and ensuring compliance with regulations. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results. Effective communicator with solid understanding of surveillance systems and inmate management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Extraspace Storage
12.2024 - 04.2025
- Guide new customers through rental processes and agreements.
- Build and maintain strong customer relationships: identify storage needs and provide tailored solutions.
- Meet sales objectives: sell/rent storage units, insurance, moving supplies.
- Handle daily operations of the facility: this includes maintenance and cleaning (sweeping, mopping, changing the light bulbs), interior & exterior upkeep, site and lock inspections, grounds maintenance.
- Manage financial transactions: cash handling, balancing receipts, processing payments, following up on delinquencies, making deposits.
Shift Supervisor
Corecivic Inc.
02.2023 - 11.2024
- Coordinated shift schedules, optimizing resource allocation for operational needs.
- Conducted regular staff evaluations, identifying areas for development and growth.
- Resolved conflicts and addressed employee concerns, promoting workplace harmony.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Supervised daily operations, ensuring compliance with safety protocols and regulations.
Assistant Shift Supervisor
Core Civic
09.2020 - 02.2023
- Supervise activities of detainees.
- Enforce rules and keep order within the correctional facility.
- Inspect the facility to ensure that they meet security and safety standards.
- Oversee transportation of detainees between the airport and the facility.
- Inspire my team through a combination of positive attitude and communication.
- Encourage my team to remain positive under all circumstances and to continuously develop.
- Get briefed by the Captain regarding any new activity going on with the detainees, example (new intake, new covid dorms, bonds, releases, pickups and etc).
- Assist Captain with paperwork such as, end of the shift reports, run retail forms, money sheets, scheduling placement and etc.
- Directing the movement of correctional officers to ensure discipline, custody and inmates well being.
- Monitoring the work and performance of the officers.
- Making sure the officers are knowledgeable about all policies, regulations and procedures.
- Supervised daily operations, ensuring compliance with safety protocols and regulations.
- Trained and mentored staff, fostering a collaborative work environment.
Detention Officer
Core Civic
10.2016 - 09.2020
- Processing inmates; maintaining jail security; serving meals.
- Transporting inmates to medical, court, and related facilities.
- Prepares routine records on inmates; perform clerical duties.
- Ensures the care and maintenance of quarters.
- Supervise inmate to ensure rules are followed.
- Search inmates cells, and common areas for contraband.
- Escort inmates to court, medical appointments, visitation, or rec's.
- Control access to and from secure area (doors, gates, movement).
City Carrier Assistant
United States Postal Service
04.2016 - 10.2016
- Cases all classes of mail in sequence of delivery along an establish route.
- Handles all undeliverable mail in accordance with established procedures.
- Uses portable electronic scanner as instructed.
- Deliver mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
- Accepts letters for mailing for customers.
Call Center Representative (Temp position)
Barneys New York
10.2015 - 01.2016
- Tracking orders.
- Investigate and follow up on customer problems.
- Consult with customers by telephone to provide information, take orders, and answer questions and complaints.
- Looking up inventory of products.
- Update customer files and database.
Part-Time Teller
PNC Bank
01.2015 - 09.2015
- Answering Phones, looking up accounts and managing my cashbox.
- Making transactions such as withdrawals, deposits, money orders, cashier checks and etc.
- Sales which include but are not limited to getting customers to invest in credit cards, reward cards, retirement plans.
Cashier/Bakery Associate
Brookdale Shoprite
03.2008 - 09.2014
- Handle customer relations: answered product questions and fill special orders (e.g. special occasion cakes).
- Manage and complete sales transactions via POS register system.
- Assisted in merchandising and product replenishment.
- Train new staff members.
Secretary, One Day Surgery
Clara Maass Medical Center
09.2008 - 08.2009
- Answered the telephone and responded to patients needs.
- Transported patients to surgery room, up to 10 per day.
- Maintained patient confidentiality as per HIPAA policy.
Intern
Law Offices of Sandra E. Gabriele
01.2006 - 03.2009
- Reorganized client records according to case type.
- Maintained filing of litigation cases, briefs and memoranda.
- Prepared billing summary and invoices.
- Answered telephones and sorted mail.
Education
Bachelors of Science - Criminal Justice
Rutgers University
Newark, New Jersey05.2014
Essex County College
West Caldwell, New Jersey05.2011
Bloomfield High School
Bloomfield, New Jersey06.2009
Skills
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- Security procedures
- Inmate supervision
Certification
SORA Certificate, NYC Career Express, 35 Journal Square, 8th Floor, Suite 816, Jersey City, New Jersey, 07306, 01/01/16, 01/01/16
Accomplishments
- Proficient in Microsoft Excel, Outlook, Powerpoint and Word.
- Good time management and organization skills
- Punctual, hardworking and diligent
- Trained and supervised new officers, improving shift performance and consistency.
- Successfully supervised units of up to 20 inmates while maintaining safety and order.
- Proven ability to work independently and manage operations with minimal supervision.
Phone
mobile, 973-703-0966
Timeline
Assistant Manager
Extraspace Storage
12.2024 - 04.2025
Shift Supervisor
Corecivic Inc.
02.2023 - 11.2024
Assistant Shift Supervisor
Core Civic
09.2020 - 02.2023
Detention Officer
Core Civic
10.2016 - 09.2020
City Carrier Assistant
United States Postal Service
04.2016 - 10.2016
Call Center Representative (Temp position)
Barneys New York
10.2015 - 01.2016
Part-Time Teller
PNC Bank
01.2015 - 09.2015
Secretary, One Day Surgery
Clara Maass Medical Center
09.2008 - 08.2009
Cashier/Bakery Associate
Brookdale Shoprite
03.2008 - 09.2014
Intern
Law Offices of Sandra E. Gabriele
01.2006 - 03.2009
Essex County College
Bloomfield High School
Bachelors of Science - Criminal Justice
Rutgers University