Latifa Brown
St. Thomas,USVI
Summary
Business operations professional prepared to deliver high standards and results-driven performance. Proven track record in optimizing processes and supporting organizational goals through effective coordination and collaboration. Known for reliability and adaptability in dynamic environments, contributing to team success and operational excellence.
Overview
16
16
years of professional experience
Work History
Business Operations Coordinator
Margaritaville Vacation Club
St. Thomas VI
04.2025 - Current
- Supports sales and marketing teams by managing tour reception, gift distribution, and contract processing to ensure an exceptional guest experience.
- This role acts as a key liaison, maintaining data accuracy in systems like Salesforce, reconciling daily premiums, and preparing, and balancing cash/contracts for property owners.
- Maintain inventory, handle sensitive information securely, and prepare status reports for management.
Front Desk Agent
Limetree Beach Resort
St. Thomas VI
08.2021 - 08.2022
- Managed check-in and check-out processes to ensure seamless guest experiences.
- Coordinated reservations using property management and booking systems.
- Delivered exceptional customer service by addressing guest inquiries and concerns promptly.
- Trained new staff on front desk operations and customer interaction protocols.
- Collaborated with housekeeping to optimize room availability and cleanliness standards.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Business Operations Coordinator
Margaritaville Vacation Club
St. Thomas, USVI
06.2019 - 03.2020
- Provide an exceptional experience to all internal/external guests.
- Greet and qualify touring guests.
- Collect and validate all guest information.
- Assign guests to a sales representative based on a specified rotation.
- Disperse gifts to guests.
- Manage and reconcile premiums daily.
Cashier/Team Member
Chick Fil-A
Duluth, GA
10.2017 - 03.2018
- Greet guests and take orders, provide guests with drinks.
- Take form of payments, gave guests their food and thank them for choosing us.
- Take orders on headset, make coffee, and ice cream for guests.
Stock Associate
Kroger
Duluth, GA
03.2017 - 09.2017
- Greet customers.
- Stock shelves with grocery items, assist customers, break down boxes, replenish items that were low on stock.
Server
Pizza Hut
St. Thomas
06.2016 - 12.2016
- Greet customers and show menu, take customers’ orders, provide them with drinks, check in on customers.
- Give check to customers and thank them for coming.
- Wipe down tables and sweep and mop floors at end of day.
- Also, sweep and mop bathroom floors.
Teacher Assistant
University of the Virgin Islands
09.2015 - 04.2016
- Job responsibilities included: copying and scanning documents, answering the phone, grading quizzes, entering grades online, and collecting students’ papers for professor when she was not in.
Dining Room Attendant
Marriott Frenchman’s Reef
09.2014 - 08.2015
- Job responsibilities included: taking away plates and glasses from customers in a timely manner, refilling drinks, carrying plates and glasses into kitchen, wiping down and resetting tables, making coffee, carrying cloth napkins to laundry after shift, and keeping area tidy and organized.
Kids/Pool Attendant
Westin St. John Resort & Villas
05.2010 - 01.2014
- Job responsibilities included: organizing activities for kids in the kid’s club, taking kids to the playground, pool, and iguana feeding, taking kids to arcade, ordering lunch/dinner for kids while they are in my care.
- Providing towels to guests as they entered the hut, opening/closing umbrellas, keeping lounge chairs organized, picking up trash around the pool, setting up/breaking down cabanas, returning towels to laundry at end of shift, and providing activities for families.
Education
High School Diploma -
Peachtree Ridge High School
05.2007
High School Diploma - undefined
Peachtree Ridge High School
05.2007
Skills
- Excellent communication and customer service skills
- Proficient in Microsoft Office
- Fast typing skills
- Operational efficiency
- Analytical skills
- Teamwork
- Time management
- Multitasking
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Task prioritization
- Customer relationship management
Timeline
Business Operations Coordinator
Margaritaville Vacation Club
04.2025 - Current
Front Desk Agent
Limetree Beach Resort
08.2021 - 08.2022
Business Operations Coordinator
Margaritaville Vacation Club
06.2019 - 03.2020
Cashier/Team Member
Chick Fil-A
10.2017 - 03.2018
Stock Associate
Kroger
03.2017 - 09.2017
Server
Pizza Hut
06.2016 - 12.2016
Teacher Assistant
University of the Virgin Islands
09.2015 - 04.2016
Dining Room Attendant
Marriott Frenchman’s Reef
09.2014 - 08.2015
Kids/Pool Attendant
Westin St. John Resort & Villas
05.2010 - 01.2014
High School Diploma - undefined
Peachtree Ridge High School
High School Diploma -
Peachtree Ridge High School
Presidents list 2017-2019 SNHU
I was on the Presidents List every semester at SNHU.