Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latifah Lanclos

Orlando,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Data Entry Pharmacy Technician

BioPlus
06.2023 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Collaborated with pharmacists to address discrepancies or issues related to prescriptions, demonstrating strong problem-solving skills.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to a positive work environment through effective communication with colleagues, providing assistance when needed.
  • Improved patient safety by ensuring accurate documentation of medication histories and allergy information.
  • Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
  • Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
  • Streamlined workflow for pharmacists by efficiently managing electronic prescription records and drug refill requests.

Registered Pharmacy Technician

Rx Plus Pharmacy
02.2019 - 08.2023
  • Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
  • Enhanced patient care by accurately filling prescriptions and providing medication counseling.
  • Collaborated with pharmacists to identify potential drug interactions, minimizing adverse effects for patients.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
  • Consistently met established productivity goals while maintaining strict adherence to quality standards for medication preparation and dispensing processes.
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.

Customer Service Representative

Synchrony Financial
08.2017 - 11.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Financial Service Associate

Amscot
08.2015 - 06.2017
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.

Education

Associate of Applied Science - Criminal Justice

ITT Technical Institute - Indianapolis
Indianapolis, IN
05.2015

Skills

  • Scheduling
  • Appointment Scheduling
  • Complaint resolution
  • Consultative Sales
  • Account updating
  • Product Knowledge
  • Data Entry
  • Call Management

Timeline

Data Entry Pharmacy Technician

BioPlus
06.2023 - Current

Registered Pharmacy Technician

Rx Plus Pharmacy
02.2019 - 08.2023

Customer Service Representative

Synchrony Financial
08.2017 - 11.2018

Financial Service Associate

Amscot
08.2015 - 06.2017

Associate of Applied Science - Criminal Justice

ITT Technical Institute - Indianapolis

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Latifah Lanclos