Latina Jackson
Ennis,TX
Summary
Highly-motivated Claims Adjuster specializing in estimate writing in Xactimate and Symbility. Proactive in resolving cases quickly. Experienced insurance professional with a 7-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
20
20
years of professional experience
Work History
Agent Advocate-Auto CAT
Pilot Freight Services
Fort Worth, TX
06.2024 - Current
- Provided customer service by responding to inquiries from policyholders regarding their claims status.
- Issue Claim Payments to insureds, lienholder and body shops
- Schedule MOI for the insured
- Coordinate with adjusters, agent's and insured's to bring claim to a close
- Setting up preferred payment methods with insureds
- Managed workload to ensure timely follow-up and resolution on claims.
- Communicated effectively with policyholders, explaining coverages,deductibles,claim processes and next steps.
Business Owner
Sasis Cleaning Service
Dallas, TX
04.2018 - Current
- Residential/Commercial Cleaning Service.Professional Organizing.Carpet Cleaning.Answered customers' questions and addressed problems and complaints in person and via phone.Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Hybrid Property Adjuster
Alacrity Solutions
Irving, TX
04.2023 - 06.2024
- Investigated insurance claims to determine liability and damages.
- Negotiated settlements with insureds, contractors, and other parties.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Reviewed insurance policies, endorsements and riders to determine coverage for claims.
- Handled supplements with contractors and public adjusters
Auto TDP-Hybrid
The Best Claims Solution
Irving, TX
12.2022 - 04.2023
- Assessed vehicle values based on current market conditions and depreciation rates.
- Maintained accurate records of customer files throughout the claims process.
- Evaluated repair estimates from body shops before authorizing payment requests.
- Reviewed salvage titles and documents prior to releasing funds to customers.
- Prepared Packages per state to be sent to and from the insured to Copart for TL vehicles
Property Desk Adjuster
The Best Claims Solutions
Irving, TX
07.2021 - 12.2022
- Documented and communicated claim activity to clients.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Assessed damage to properties.
- Verified details with policyholders and requested additional information.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Desk Adjuster
Best IRS
Irving, TX
08.2020 - 06.2021
- Created master spreadsheet to record procedures, denials and approvals.Analyzed information gathered by investigations and reported findings and recommendations.Recognized by management for providing exceptional customer service.Exceeded customer satisfaction by finding creative solutions to problems.
Property Field Adjuster
E A RENFROE
, IL
12.2019 - 08.2020
- Investigated properties, classified damages and created estimates outlining repair costs.Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims.Drafted statement of loss to summarize damages, payments and underlying policy coverage.Investigated claims, conducted field audits, determined losses and reported findings.Conducted claim and estimate re-inspections.
Financial Services Representative
Fidelity Investments
Westlake, TX
06.2014 - 09.2018
- Performed extensive analytical calculations, including a complete audit of each mutual fund.Delivered informational sales presentations to potential investors to build symbiotic client relationships.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Examined checks for identification and endorsement.Processed treasury, tax and loan payments.Processed cash withdrawals.
Assistant Manager
Texaco Travel Center
Dallas, TX
10.2010 - 03.2014
- Managed personnel scheduling, facilitating adequate coverage to meet demand.Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.Enhanced sales by implementing merchandising and promotional improvements.Organized schedules, workflows and shift coverage to meet expected business demands.Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.Collaborated with store manager to develop strategies for achieving sales and profit goals.
Inventory Control Specialist
Walmart
Dallas, TX
02.2009 - 07.2011
- Verified prices and computed totals to complete accurate invoices.Purchased goods to maintain stock and prepare for assembly.Organized and processed damaged goods according to vendor and manufacturer procedures.Audited shortages with a focus on continuous improvement.Transported items using equipment like forklifts and hand trucks.Moved merchandise from the stockroom to the sales floor in a smooth and accurate manner.
Assistant Manager
Exxon Mobil
Irving, TX
01.2006 - 03.2009
- Evaluated employee performance and developed improvement plans.Produced monthly sales and performance reports, supporting operational planning and strategic decision making.Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.Enhanced sales by implementing merchandising and promotional improvements.Cultivated customer loyalty by training team members in industry-leading service standards.
Customer Service Representative
Greyhound Lines Inc
Dallas, TX
07.2004 - 12.2006
- Tracks interactions per hour for auditing, reporting and training purposes.Reviewed customer data to assess current issues and determine potential solutions.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Escalated customer concerns, store issues and inventory requirements to supervisors.Addressed customer service inquiries quickly and accurately.
Education
Texas All-Lines Adjuster License #2433994 -
The Adjuster School
Houston, TXBachelor - Business Administration And Management
Strayer University
Skills
- Reconciling
- Leadership
- Inventory
- Insurance
- Decision making
- Customer service
- Client Relations
- Computer Typing 45 (WPM)
- Finance Background
- Effective Communication
- Analytical and Attentive to Detail
- 25-Active All-Lines Insurance Licenses
- Xactimate Experience
- Symbility Experience
- Property Claims
- Strong interpersonal and communication skills
- Notary of Texas
Independent Adjuster Licences
- AL
- FL
- LA
- MS
- MT
- OK
- OR
- SC
- NC
- TX
- AR
- KY
- CT
- DE
- GA
- ID
- UT
- WY
- WV
- NH
- WA
- IN
- MI
- MN
- VT
Timeline
Agent Advocate-Auto CAT
Pilot Freight Services
06.2024 - Current
Hybrid Property Adjuster
Alacrity Solutions
04.2023 - 06.2024
Auto TDP-Hybrid
The Best Claims Solution
12.2022 - 04.2023
Property Desk Adjuster
The Best Claims Solutions
07.2021 - 12.2022
Desk Adjuster
Best IRS
08.2020 - 06.2021
Property Field Adjuster
E A RENFROE
12.2019 - 08.2020
Business Owner
Sasis Cleaning Service
04.2018 - Current
Financial Services Representative
Fidelity Investments
06.2014 - 09.2018
Assistant Manager
Texaco Travel Center
10.2010 - 03.2014
Inventory Control Specialist
Walmart
02.2009 - 07.2011
Assistant Manager
Exxon Mobil
01.2006 - 03.2009
Customer Service Representative
Greyhound Lines Inc
07.2004 - 12.2006
Texas All-Lines Adjuster License #2433994 -
The Adjuster School
Bachelor - Business Administration And Management
Strayer University
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