Latina Jiron
Albuquerque,NM
Summary
I’m very punctual and dependable, you can always count on me to finish everything I start. I’m a fast learner when required a wide range of duties, I have a great record of carrying out different tasks efficiently and successfully.I am looking for a new challenge to broaden my horizons, and gain new skill set all of which I see potential in this job , I’m looking for a better opportunity to grow with a company and deliver the best customer service clients should receive
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
Albuquerque, NM
03.2023 - 09.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor
Freddy's Frozen Custard & Steakburgers
Albuquerque, NM
08.2018 - 12.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Implemented quality control measures, significantly reducing error rates.
- Identified needs of customers promptly and efficiently.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Responded to customer questions regarding products, prices and availability.
Education
High School Diploma -
Valley High School
Albuquerque, NM05-2018
Skills
- Complaint resolution
- Calm demeanor
- Multitasking and organization
- Team collaboration
- Data entry
- Product knowledge
- Money handling
- Hospitality and accommodation
- Customer service
- Complaint handling
- High-energy attitude
Timeline
Customer Service Representative
Alorica
03.2023 - 09.2024
Supervisor
Freddy's Frozen Custard & Steakburgers
08.2018 - 12.2022
High School Diploma -
Valley High School