LaTina Stoves
Birmingham,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Wells Fargo and Amazon. Excelled in problem-solving and money handling, significantly improving call-time standards and order fulfillment rates. Demonstrated exceptional active listening and multitasking abilities, contributing to operational excellence and achieving company-wide objectives. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Wells Fargo
06.2022 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Cashier
Speedy Cash
03.2021 - 12.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Stocker
Amazon
03.2019 - 02.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
Department Manager
Walmart
02.2014 - 02.2019
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts - Sociology
Alabama A&M University
Normal, AL08.2011
High School Diploma -
George Washington Carver
Birmingham, AL05.2011
Skills
- Customer Service
- Money handling abilities
- Call Center Operations
- Problem-solving abilities
Timeline
Customer Service Representative
Wells Fargo
06.2022 - Current
Customer Service Cashier
Speedy Cash
03.2021 - 12.2022
Stocker
Amazon
03.2019 - 02.2021
Department Manager
Walmart
02.2014 - 02.2019
Bachelor of Arts - Sociology
Alabama A&M University
High School Diploma -
George Washington Carver
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
BRIANA HOWARDBRIANA HOWARD
Certified Nursing Assistant at Noland Health Services Inc./ Oaks on ParkwoodCertified Nursing Assistant at Noland Health Services Inc./ Oaks on Parkwood