Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Latina Wright

Southfield,MI

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Public Health and working in 24/7 uptime environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Physician Support Specialist

Accentcare
06.2020 - Current
  • Generated reports to track performance and analyze trends.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained office calendars to track important dates and deadlines.
  • Developed and implemented organizational systems to streamline daily operations.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.

Team Assistant

Accentcare
09.2019 - Current
  • Managed team workload to reach targets for specific tasks.
  • Managed team workload to reach production targets.
  • Supervised 10 co-workers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Marketing Liaison

PACE Southeast Michigan
03.2013 - 08.2019
  • Answered general marketing department inquiries by email, phone, and mail.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Developed partnerships with community organizations to expand services and referrals.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.

Education

Bachelor of Arts - Organizational Management

Ashford University
San Diego, CA
04.2020

Skills

  • Organizational Skills
  • Microsoft Windows and Office
  • Issue and Resolution Tracking
  • Document Verification
  • Critical Thinking
  • Organizational Systems
  • Appointment Setting
  • Office Management

Certification

  • CNP - Certified Notary Public

Timeline

Physician Support Specialist

Accentcare
06.2020 - Current

Team Assistant

Accentcare
09.2019 - Current

Marketing Liaison

PACE Southeast Michigan
03.2013 - 08.2019

Bachelor of Arts - Organizational Management

Ashford University

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Latina Wright