Monica Duemmel
Rochester,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Physician Support Specialist
University Of Rochester, Strong Memorial Hospital
07.2005 - Current
- Schedule procedures for the Cardiac Catheterization and Electrophysiology Lab.
- Coordinate physicians and services needed for procedures.
- Trained in EPIC and many other office software programs.
- Confirm appointments, communicate with patients, and update patient records.
- Verify the need for and obtain insurance authorizations for procedures.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Triage phone calls promptly and direct incoming calls to correct offices.
- Maintain confidentiality of information regarding patients and hospital.
- Handle assignments independently with good judgement and critical thinking skills.
- Order office supplies for unit.
League Record Keeper and Youth Bowling Director
AMF Terrace Garden Lanes
07.2007 - 06.2015
- Onboarded multiple bowling leagues.
- Communicated with league secretaries and bowlers.
- Maintained league records.
- Responsible for all youth bowler activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Coached youth bowlers to improve their skills
- Developed relationships with bowlers to provide ongoing support and encouragement.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Assigned work to staff and set schedules.
Receptionist Clerk III
University Of Rochester, Strong Memorial Hospital
02.1996 - 07.2005
- Worked in various areas of the Strong Surgical Center.
- Triaged a large volume of phone calls.
- Communicated surgical arrival times and basic instructions to patients.
- Worked extensively with the OR and surgeon offices.
- Created and reviewed patient records to verify needed information was available.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Created a database to track patient charts in the Pre-admission Center.
- Participated in the System Redesign project.
Education
No Degree - Business
Monroe Community College
Rochester, NYHigh School Diploma -
Gates Chili High School
Rochester, NY06.1988
Certificate of Computer Technology - Computer Technology
WEMOCO
Rochester, NY06.1988
Skills
- Multi-Task
- Time Management
- Computer Knowledge
- Confidentiality
- Epic Systems
- Active Listening
- Organizational Skills
- Networking
- Problem Solving
Timeline
League Record Keeper and Youth Bowling Director
AMF Terrace Garden Lanes
07.2007 - 06.2015
Physician Support Specialist
University Of Rochester, Strong Memorial Hospital
07.2005 - Current
Receptionist Clerk III
University Of Rochester, Strong Memorial Hospital
02.1996 - 07.2005
No Degree - Business
Monroe Community College
High School Diploma -
Gates Chili High School
Certificate of Computer Technology - Computer Technology
WEMOCO
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