LATIQUA SPIVEY
Brooklyn,NY
Summary
Motivated Executive Assistant with 9 years supporting Executive Directors and collaborating with vendors. Known for reliability and relationship building, adept at thriving in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Brooklyn Navy Yard Development Corp.
12.2022 - Current
- Supporting business and hospitality needs of Board members during meetings and company events.
- Handling confidential and sensitive information with discretion and tact.
- Developing surveys to collect data on company improvements and general communication, and formulating enhanced solutions based on acquired information.
- Ensuring transparent communication with staff, vendors, and tenants to align everyone with shared objectives and collaborate towards established business goals
- Managing 5 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Collating and organizing data entry documents into filing systems for easy access.
- Organizing and coordinating bi-monthly Board meetings.
- Processing travel expenses and reimbursements for executive team through AmEx portal.
Executive Assistant
NYC DOE DIIT
09.2019 - 12.2022
- Established and cultivated collaborations with digital accessibility and tech companies by engaging in clear communication and consistent follow-ups
- Organized and promoted digital accessibility forums, attracting participation of over 500 attendees
- Gathered required documents for ongoing projects and organized details for management use
- Acted as point of contact for research and evaluation gathering for over 25 digital accessibility partners
- Lead one-on-one website trainings with DOE Staff and Teachers for improvement of accessibility grades
- Conducted research to prepare and proof briefing materials and agendas for executive-level meetings
- Increased attendance for virtual trainings by promoting through social media and NYC Schools Tech accounts
- Contributed to smooth business operations by organizing meetings and conference calls using Microsoft Teams and Outlook
Routing Manager
Total Transportation Corporation
10.2018 - 07.2019
- Investigated complaints reported by O.P.T., schools, & parents regarding Drivers & Attendants
- Performed various administrative functions, including filing and faxing paperwork, data entry, creating excel spreadsheets and workbooks
- Distributed team communications and information for weekly routing goal meetings
- Supervised 10 dispatchers, 3 routers and administrative assistants with providing excellent customer service to callers requiring assistance for parent and school issues
- Negotiated agreements between employees to clarify directives and resolve conflicts affecting performance
- Effectively communicated with Pre-K school staff regarding driver/attendant issues
- Worked with board certified drivers and attendants to understand requirements and provide exceptional childcare safety service
- Created fresh new approaches to long-standing problems by working with Transfinder Corporation to add system improvements
Router
NYC DOE Office Of Pupil Transportation
06.2017 - 10.2018
- Coordinated with over 50 Drivers and Attendants to adjust route changes in accordance with weekly monitored reports
- Ensured students received specialized transportation accommodations listed on their Individualized Education Program
- Corresponded with CSE liaisons regarding students' transportation requirements
- Verified students' SE transportation eligibility and transportation status using ATS system
- Directed vendors and schools on how to navigate new transportation programs
- Utilized various school applications to update student records and review transportation eligibility
Executive Administrative Assistant
Office of Pupil Transportation
01.2015 - 06.2017
- Approved/Denied vendor overtime payment using OPT contract system
- Corresponded with Chancellor's Office representatives regarding complaints from parents
- Entered pupil data for students attending Brooklyn Project Read programs
- Implemented transportation requests for new schools
- Ordered and dispensed office supplies
- Routed over 45 Project Read programs servicing 300+ students using Special Ed Project Read system
- Assisted and advised routers regarding incident reports, provided calendar context and background information
Customer Service Representative
Office of Pupil Transportation
03.2014 - 01.2015
- Coordinated vendor billing files, managed special projects as assigned
- Operated and arranged for the repairs of office equipment, i.e. fax and copy machines, phones etc
- Trained and assisted staff with new tech program development
- Coordinated over 20 visits to Brooklyn schools to assist staff with operating OPT programs and resolve ongoing complaints
- Assisted CPSE liaisons with Pre-K/Early Intervention transportation inquiries regarding status and Office of School Health approval
- Reviewed Pre-K/Early Intervention and school-aged students' eligibility via ATS & CAP systems
- Reviewed incidents recorded by Pre-K team and recommended appropriate revisions
- Greeted visitors and directed them to the appropriate persons according to their needs
Education
Bachelor of Arts - FILM-SCREENWRITING
Brooklyn College
Brooklyn, NY2017
Associate of Applied Science - MEDIA TECHNOLOGY & MANAGEMENT
Kingsborough Community College
Brooklyn, NY2012
Skills
- Vendor communications and management
- Project management
- Staff training and development
- Office administration
- Advanced MS Office Suite
- Schedule & calendar planning
- Data entry
- Report development
Timeline
Executive Assistant
Brooklyn Navy Yard Development Corp.
12.2022 - Current
Executive Assistant
NYC DOE DIIT
09.2019 - 12.2022
Routing Manager
Total Transportation Corporation
10.2018 - 07.2019
Router
NYC DOE Office Of Pupil Transportation
06.2017 - 10.2018
Executive Administrative Assistant
Office of Pupil Transportation
01.2015 - 06.2017
Customer Service Representative
Office of Pupil Transportation
03.2014 - 01.2015
Bachelor of Arts - FILM-SCREENWRITING
Brooklyn College
Associate of Applied Science - MEDIA TECHNOLOGY & MANAGEMENT
Kingsborough Community College
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