Kendra Madison
Dallas,TX
Summary
Dedicated, detail-oriented professional, looking to start a career in construction project management. Advanced computer skills with the ability to communicate effectively, create new programs and procedures, analyze complex information, problem solve, and handle confidential information. Organized and deadline conscious individual who is equally comfortable dealing with vendors, staff, clients, shareholders, and customers.
Overview
6
6
years of professional experience
Work History
Executive Assistant
PoolCorp-SCP Distributors
Dallas, TX
07.2020 - 05.2023
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Managed and tracked expenses to meet company budget requirements.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Investigated discrepancies between customer payment records and internal records.
- Generated reports detailing outstanding customer balances and aging information.
- Coordinated with sales team regarding any changes needed in pricing or payment terms for existing customers.
- Processed and mailed customer invoices or e-mailed electronic statements and posted customer payments and submitted bank deposits when received.
- Reviewed contracts and agreements prior to setting up new customers in order to ensure proper terms are applied correctly.
- Developed relationships with key contacts at client companies to facilitate resolution of issues.
- Provided support for internal audits relating to rebate processing activities.
- Evaluated customer accounts to ensure compliance with applicable rebate policies and procedures.
- Developed strategies to improve efficiency in the processing of customer rebates.
- Reviewed, analyzed and processed rebate claims for accuracy and completeness.
- Investigated any missing or delayed payments from customers regarding their rebates.
Showroom Manager
ICF Group
Dallas, TX
09.2017 - 02.2019
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Oversaw inventory levels, placing orders to manufacturers when stock needed to be replenished.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained customer database and tracked sales trends.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Education
BBA - Marketing
Skills
- Schedule Management
- Project Planning
- Project Management
- Contract Management
- Project Tracking
- Logistics Management
- Vendor Sourcing
- Cost Control
- Risk Management
- Strategic Planning
- Procedure Development
- Stakeholder Communications
- Conflict Management
- Presentations
- Budget Control
- Business Analysis
- Client Relations
- Multiple Priorities Management
- Spreadsheet Tracking
- Technical Writing
- Presentation Creation and Delivery
- Report Development
- Inventory Oversight
- Process Improvements
Technology & Additional Qualifications
- MS Office Suite (including MS Project)
- Salesforce
- Quickbooks
- Apple Product Proficient
- Texas Notary Public (commissioned through 2027)
Timeline
Executive Assistant - PoolCorp-SCP Distributors
07.2020 - 05.2023
Showroom Manager - ICF Group
09.2017 - 02.2019
Sam Houston State University - BBA, Marketing