LATIQUE GREENE
Minneapolis,MN
Summary
Determined individual who is recognized for professionalism and integrity with 5+ years of Local and State Government Human Services Experience. An organized and self-motivated leader, who manages multiple priorities and complex duties. A strong team member who works well in a fast-paced environment and a great adapter to workplace change.
Overview
20
20
years of professional experience
Work History
Program Eligibility Coordinator
State Of Minnesota Department Of Human Services
04.2022 - Current
- Consults with eligible persons and match programs (cash, food and healthcare), interview and process applications for people pending release from correctional facilities
- Collects data and track outcomes alongside program evaluators
- Decease barriers to ensure successful release
- Provide program expertise to county/tribal staff, vendors, and advocacy groups
- Develops policies, procedures and written protocols for program administration that are compliant with state and federal laws for public assistance programs
- Establishes program goals and implement structure to track progress and outcomes
- Consults with federal disability programs, state and federal cash programs and state and federal homeless funding systems and programs
- Reviews and coordinates data, program evaluation and fiscal analysis of the program
- Reports project’s successes and challenges
- Creates program recommendations
- Presents to leadership at Department of Corrections and Department of Human Services and at local and national conferences
- Provides technical assistance to counties/tribes to resolve programmatic issues, disputes, and make policy recommendations
Social Worker: Social Medical History Writer
Hennepin County
10.2016 - 04.2022
- Interviewed birth family, foster families and significant providers
- Researched and investigated birth records, medical records, and department electronic files
- Created a comprehensive written social medical history document of the life history of a child prior to and during foster care placement
- Use and familiarity with the following software: SSIS, ECF
- Collaborated closely with Child Protection Workers, Kinship Workers, Child Services Workers, Children's Mental Health, and Developmental Disabilities
- Facilitated meetings with families
- Used knowledge of cultural differences in beliefs and practices relating to mental health treatment, and family structure and dynamics in order to complete job duties
- Implemented promptness in documentation using strong writing skills
- Collaborated with professionals and clients in various institutional and community settings
- Persevered in unpredictable and challenging situations calling for sensitivity, flexibility, resourcefulness, and independent judgment
Human Services Representative Senior
Hennepin County
01.2011 - 10.2016
- Interviewed clients in order to obtain information needed to determine eligibility and reviews new information for completeness
- Informed clients of the best way to navigate through a complex system both within Economic Assistance and with other service agencies
- Collaborated and assisted clients, especially at times of client transition or crisis in order to decrease social and health disparities
- Determined eligibility for programs regulated by federal, state and local jurisdictions (i.e
- Medical Assistance, Minnesota Family Investment Program, Diversionary Work Program, Supplemental Nutrition Assistance Program, and METS, Emergency Assistance)
- Experience with the following software: MAXIS, MMIS, ECF, CURAM, PRISM
- Participated in SNAP Corrective Action Plans and SNAP Procedural Reviews
- Researched state manuals, guides and other program and policy resources
- Presented information about public assistance to providers and community groups
- Led team members in completing work responsibilities
- Assisted other county staff, both within and outside of the team, to help assure excellent client service
- Developed, collaborated with internal partners to create methods to improve customer service with Eligibility and Work Services Work Structure Design Project that impacted public sector
- Led the Workforce Investment Project which assisted clients that lived in the 55412 or 55411 zip codes to obtain additional health, educational, and employment resources
- Led and collaborated with team members to develop new employee processes to provide improved customer service with the Walk-In Project.
On-Call Women’s Advocate/ Women’s Advocate
Tubman
10.2009 - 06.2013
- Provided direct advocacy services to women and children fleeing Domestic Violence in a shelter setting
- Provided crisis phone services
- Collaborated with community service providers
Advocate
Dakota Communities
07.2008 - 08.2010
- Assisted clients of a group home that have disabilities
- Ensured clients within the group home received the support needed to maintain a stable environment
Branch Supervisor/ Shift Supervisor/ Teller
TCF National Bank
09.2003 - 07.2009
- Promoted the sale of bank products in a fast pace environment
- Resolved and deescalated customer concerns
- Led, coached, and trained 10 employees
- Completed performance reviews
- Approved timecards
- Completed required daily reports, budgets and audits
Education
Master’s Degree - Health and Human Services Administration
St. Mary’s University of Minnesota
Minneapolis, MN2016
Bachelor’s Degree of Arts - Psychology
University of St. Thomas
St
2009
Skills
- Experienced Client Relationship Builder
- Program Management
- Process Improvement
- Team Leader
- Team Contributor
- Experienced Public Servant
- Detail Oriented
- Analytical
- Local and State Government Consultant
- Solution Focused
Mission Statement
To serve an organization which elevates, encourages, and empowers children, and families to live their best lives though social equity, and economic advancement.
Accomplishments
Recognized in state news resources for work in decreasing recidivism rate through Bridging Benefits Program.
2015 Hennepin County Employee Recognition Program:
Customer Service Award Nomination- North Minneapolis Service Center
Employee Engagement Award- Eligibility and Work Services Work Structure Design Project Team
Champions of Change Award Nomination- North Minneapolis Service Center
Iota Phi Lambda Sorority Incorporated – Inducted in 2007:
Current Chapter President of Gamma Tau Chapter
Timeline
Program Eligibility Coordinator
State Of Minnesota Department Of Human Services
04.2022 - Current
Social Worker: Social Medical History Writer
Hennepin County
10.2016 - 04.2022
Human Services Representative Senior
Hennepin County
01.2011 - 10.2016
On-Call Women’s Advocate/ Women’s Advocate
Tubman
10.2009 - 06.2013
Advocate
Dakota Communities
07.2008 - 08.2010
Branch Supervisor/ Shift Supervisor/ Teller
TCF National Bank
09.2003 - 07.2009
Master’s Degree - Health and Human Services Administration
St. Mary’s University of Minnesota
Bachelor’s Degree of Arts - Psychology
University of St. Thomas
St
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