Latirya Mullins
Memphis,TN
Summary
Proven leader with extensive experience in staff management and workplace safety, notably at Krisps Kreme. Excelled in employee training and customer service, enhancing team performance and operational efficiency. Demonstrated expertise in inventory control, significantly reducing discrepancies. Skilled in fostering a positive work environment and motivating staff towards achieving excellence.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
Krispy Kreme
01.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Assistant Manager
SUBWAY®Restaurants
02.2013 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Line Leader
Technicolor
04.2009 - 02.2013
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
Education
High School Diploma -
Mitchell High School
Memphis, TN06.1997
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Training and mentoring
- Inventory control and record keeping
Timeline
Shift Supervisor
Krispy Kreme
01.2023 - 05.2024
Assistant Manager
SUBWAY®Restaurants
02.2013 - 04.2023
Line Leader
Technicolor
04.2009 - 02.2013
High School Diploma -
Mitchell High School