Open To Work
Latisha Diallo
Philadelphia
Summary
Results-oriented Human Resources Coordinator skilled in managing HR operations, including recruitment, employee relations, and compliance. Leverages knowledge of labor laws to develop effective HR policies that enhance employee satisfaction. Drives continuous performance improvements and fosters positive work environments through targeted staff development initiatives. Executes strategies for attracting, developing, engaging, and retaining diverse talent.
Overview
17
17
years of professional experience
Work History
Human Resources Coordinator
Just For Your Homecare Agency
Philadelphia
01.2020 - Current
- Prepared job postings for open positions on the company website and other job boards.
- Conducted employment verification and background investigation to facilitate hiring process.
- Compiled reports on personnel activities, including attendance tracking, turnover rates, and disciplinary actions, to support data-driven decision making.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Developed and updated HR policies to strengthen corporate accountability and promote workplace health initiatives.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Consulted with internal clients to analyze labor trends and competitor talent insights, informing targeted candidate selection strategies.
CEO
Diallo Dollar
Philadelphia
06.2019 - 01.2026
- Developed and maintained store policies and procedures.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Monitored store performance metrics, including sales, profitability, and customer service ratings.
- Analyzed financial data to pinpoint improvement areas and optimize cost savings.
- Developed marketing plans that generated 15% revenue increase within 6 months.
- Drafted detailed reports on store performance for upper management review.
- Performed regular audits to ensure compliance with company standards.
- Worked closely with vendors to negotiate contracts for goods or services.
Team Leader
Resources for Human Development, Inc
Philadelphia
03.2009 - 02.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Facilitated communication between cross-functional teams within the organization.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Implemented changes in response to changing business needs or customer demands.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
Education
MBA - Business Administration
Jack Welch Management Institute
Washington, DC06-2027
BBA - Business Administration and Human Resource Management
Strayer University
Washington, DC03-2026
High School Diploma -
Mastbaum AVTS
Philadelphia, PA06-2003
Some College (No Degree) - Psychology and Social Science
Penn State University
Abington, PASkills
- Employee empowerment
- Interview Coordination
- Customer Relationship Management
- Performance Monitoring
- Promotional Planning
- Quality Assurance Mindset
- Problem-Solving
- Strategic Planning
- Quality Assurance
- Analytical skills
- Critical Thinking
- Data acquisition
- Office Suite proficiency
- CRM Software
- Spreadsheets
- Computer Proficiency
- Dependable and Reliable
- Multi-Task Management
- Goal Setting
- Prioritization
- Innovative approach
- Reading Comprehension
- Active Listening
- Positive and Professional
- Computer Proficiency
- System Implementation
- Spreadsheets
- Positive and Professional
References
References available upon request.
Timeline
Human Resources Coordinator
Just For Your Homecare Agency
01.2020 - Current
CEO
Diallo Dollar
06.2019 - 01.2026
Team Leader
Resources for Human Development, Inc
03.2009 - 02.2020
MBA - Business Administration
Jack Welch Management Institute
BBA - Business Administration and Human Resource Management
Strayer University
High School Diploma -
Mastbaum AVTS
Some College (No Degree) - Psychology and Social Science
Penn State University