Latisha Eaton
Apple Valley,CA
Summary
Friendly Sales associate adept at working in diverse retail and customer service environments. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Experienced Phlebotomist bringing 11 years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Phlebotomist
LabCorp
Apple Valley, CA
01.2024 - 01.2024
- Perform blood collections by venipuncture and capillary techniques for all age groups.
- Collect specimens for drug screens,paternity tests, alcohol test etc.
- Perform data entry of patients information in a timely manner.
- Process billing information and collect payments when required .
- Ordering,filing.
- Processes and accessioner specimens to prepare them for laboratory testing.
- Prepares specimens for reference laboratory dispatch and testing.
- Collected specimen samples and transported to laboratory for processing.
BAKERY MANAGER
Walmart Supercenter
Victorville, CA
02.2013 - 01.2023
- Reported to each shift on time and ready to work
- Routinely moved and stocked food products weighing up to 50 pounds
- Prepared all food orders within a 2-3 minute time frame
- Verified that prepared food met all standards for quality and quantity
- Strictly followed all inventory and labor policies and procedures
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Diligently restocked work stations and display cases
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly
- Greeted customers and provided excellent customer service
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Built loyal clientele through friendly interactions and consistent appreciation
- Reported to all shifts wearing a neat, clean and unwrinkled uniform
- Prepped items for later use to save staff time during busy hours.
Phlebotomist
Applause Natural Tattoo Removal
Victorville, CA
01.2014 - 06.2016
- Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies
- Explain fluid or tissue collection procedures to patients
- Calibrate or maintain machines, such as those used for plasma collection
- Collect fluid or tissue samples, using appropriate collection procedures
- Separate whole blood from the plasma to perform the PRP facials.
Phlebotomist
Mehta Heart & Vascular
Victorville, CA
01.2014 - 03.2016
- Collect fluid or tissue samples, using appropriate collection procedures
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies
- Match laboratory requisition forms to specimen tubes
- Calibrate or maintain machines, such as those used for plasma collection
- Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
- Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests
- Draw blood from capillaries by dermal puncture, such as heel or finger stick methods
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Explain fluid or tissue collection procedures to patients.
Food Service Worker
BRADACH ELEMENTARY
Adelanto, CA
03.2012 - 01.2013
- Diligently restocked work stations and display cases
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests
- Team members and managers, stored food in designated containers and storage to prevent spoilage or cross-contamination.
OFFICE MANAGER / PAYROLL
EATON VAN LINES
Victorville, CA
02.2004 - 01.2010
- Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments
- Pulled internal reports as requested (salaries, bonuses, hours worked)
- Analyzed statistics to determine trends, estimates and significant changes and reported on findings
- Assisted with auditing and responding to company accountants.
Retail Sales Representative
EATON VAN LINES
02.2008 - 03.2009
- Directed guests and routed deliveries and courier services
- Assisted with event planning, including associated travel and logistical arrangements
- Maintained a clean reception area, including lounge and associated areas
- Answered and quickly redirected up to 25 calls per hour
- Greeted numerous visitors, including VIPs, vendors.
Front Office Assistant/Receptionist
GYN Medical Group
Victorville, CA
12.2004 - 04.2005
- Assisted in the maintenance of medical charts and/or electronic medical record filing, Op Reports, test results
- Verified patients' eligibility and claims status with insurance agencies
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
- Identified and resolved patient billing and payment issues
- Responded to correspondence from insurance companies
- Answering phone lines, Opening, Putting patients in the computer, Recording charts, Checking insurances, making appointments, making daily deposits.
Admitting clerk-PBX Operator
Victor valley Hospital
Victorville, CA
01.2002 - 01.2005
- Admitting patients into the hospital and discharging
- Making deposits collect copays
- Placing orders for supplies, filing charts
- Answering multiple phone lines
- Calling codes
- Transferring calls throughout the hospital
- Making calls for the doctors then connect the calls for them
- Answered an average of 50 plus calls per day by addressing customer inquiries, solving problems and providing information.
ASST Manager
WENDYS
Hesperia, CA
12.1997 - 03.2002
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets
- Reported to each shift on time and ready to work
- Prepared fountain drinks and ice cream items
- Routinely moved and stocked food products weighing up to 50 pounds
- Prepared all food orders within a 2-3 minute time frame
- Verified that prepared food met all standards for quality and quantity
- Strictly followed all cash, security, inventory and labor policies and procedures
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Diligently restocked work stations and display cases
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Assembled food orders while maintaining appropriate portion control
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Prepped items for later use to save staff time during busy hours.
Education
High School Diploma -
GOODWILL HIGH SCHOOL
Victorville, CA09-2023
AUMT INSTITUTE
Victorville, CA06-2023
Some College (No Degree) -
VICTOR VILLE COLLEGE
VICTORVILLESkills
- Infection Control
- Blood Collection
- Venipuncture
- Paperwork Processing
- Data Entry
- Donor Screening
- Specimen Preparation
- HIPAA Compliance
- Diagnostic Testing
- Health Education
- Medical Terminology Knowledge
- Sanitation and Sterilization
- Venipuncture Expertise
- Patient Care
Certification
CPT 1, 09/01/13, 09/01/22
Custom
Walmart Supercenter
Personal Information
Title: BAKERY MANAGER
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Phlebotomist
LabCorp
01.2024 - 01.2024
Phlebotomist
Applause Natural Tattoo Removal
01.2014 - 06.2016
Phlebotomist
Mehta Heart & Vascular
01.2014 - 03.2016
BAKERY MANAGER
Walmart Supercenter
02.2013 - 01.2023
Food Service Worker
BRADACH ELEMENTARY
03.2012 - 01.2013
Retail Sales Representative
EATON VAN LINES
02.2008 - 03.2009
Front Office Assistant/Receptionist
GYN Medical Group
12.2004 - 04.2005
OFFICE MANAGER / PAYROLL
EATON VAN LINES
02.2004 - 01.2010
Admitting clerk-PBX Operator
Victor valley Hospital
01.2002 - 01.2005
ASST Manager
WENDYS
12.1997 - 03.2002
High School Diploma -
GOODWILL HIGH SCHOOL
AUMT INSTITUTE
Some College (No Degree) -
VICTOR VILLE COLLEGE