Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Latisha Estrich

Greenville

Summary

Detail-oriented Customer Service and Data Entry Professional with proven experience handling high-volume customer interactions, accurate data entry, and records management across multiple systems. Skilled in documenting customer information, reviewing records for accuracy, and maintaining organized data in compliance with HIPAA regulations and confidentiality standards. Proficient in Microsoft Excel, Outlook, and CRM systems. Demonstrated ability to manage workloads, meet productivity metrics, and deliver high-quality results in fast-paced and remote environments. Strong attention to detail, problem-solving, and communication skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

VRI
12.2021 - 04.2026
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Customer Service Representative/Computer Data Entry Operator

Global Lending Services
Greenville , SC
02.2019 - 10.2021
  • Accurate data entry and detailed documentation of records
  • Thorough review of information to ensure completeness and accuracy
  • Skilled in navigating multiple systems and online platforms
  • Strong records management and organizational abilities
  • Proven ability to manage time and maintain productivity under high workload demands
  • Proficient in Microsoft Outlook and standard office applications

Customer Service Rep

Gannett
06.2014 - 11.2018
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems

Data Entry Clerk

BBT BANKING
Mauldin, South Carolina
06.2012 - 04.2014
  • Maintained organized electronic files for easy retrieval and management.
  • Verified data entries against source documents for completeness and correctness.
  • Utilized database software to input, update, and manage customer information.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Education

High school diploma -

Travelers Rest High School

Skills

    Data Entry & Documentation
    HIPAA Compliance (Certified)
    Records Review & Accuracy Verification
    Customer Information Management
    Multi-System Navigation
    Microsoft Outlook & Office Systems
    Request Tracking & Processing
    Organization & Time Management
    Attention to Detail
    Remote Work Efficiency

Timeline

Customer Service Representative

VRI
12.2021 - 04.2026

Customer Service Representative/Computer Data Entry Operator

Global Lending Services
02.2019 - 10.2021

Customer Service Rep

Gannett
06.2014 - 11.2018

Data Entry Clerk

BBT BANKING
06.2012 - 04.2014

High school diploma -

Travelers Rest High School
Latisha Estrich