Latisha Estrich
ADT Security Services
Greenville,SC
13
years of professional experience
Administrative and Customer Service Professional with 10+ years of experience in administrative support, data entry, scheduling coordination, customer relations, and records management. Experienced in handling high-volume calls, coordinating service appointments, maintaining accurate customer records, updating databases, and resolving customer inquiries in fast-paced environments. Proficient in Microsoft Office, including Word, Excel, and Outlook, as well as CRM systems and database management. Strong abilities in organization, multitasking, problem-solving, communication, and time management, with a focus on accuracy, efficiency, and customer satisfaction.
Work History
Scheduling Coordinator
7 Months- Coordinated service appointments by contacting technicians to confirm scheduled jobs, availability, and daily service assignments.
- Scheduled and coordinated service visits for equipment repairs, maintenance, and troubleshooting.
- Maintained and updated spreadsheets to track technician contacts, appointment confirmations, and service scheduling activities.
- Communicated with technicians and customers to coordinate schedule changes, confirm service visits, and help ensure timely completion of appointments.
Customer Service Representative/Senior Data Analyst
4 Years 4 Months- Managed high volumes of incoming customer and emergency medical alert calls, providing prompt assistance and reliable phone and email support.
- Assessed emergency situations and dispatched police, fire, and emergency medical services when necessary.
- Updated customer records, provided medication reminders, documented interactions, and protected confidential information in accordance with HIPAA guidelines.
Data Entry Clerk
2 Years 8 Months- Processed customer requests, answered account-related questions, and directed inquiries to the appropriate departments.
- Entered, updated, and verified customer information in company systems, ensuring accuracy and completeness of records.
- Managed incoming correspondence, maintained organized documentation, and handled confidential customer information while supporting daily administrative operations.
Customer Service Representative/Computer Data Entry Operator
4 Years 5 Months- Assisted customers with newspaper delivery issues, including missing newspapers, missing sections, replacement requests, and additional newspaper orders.
- Tracked newspaper deliveries and maintained accurate customer account records to verify delivery status and ensure customers received their newspapers.
- Entered and updated customer information in CRM and database systems, verified account details, and corrected discrepancies to maintain accurate records.
Customer Service Representative
4 Years 6 Months- Handled approximately 120 customer calls daily, assisting customers with cell phone questions, service issues, and account-related concerns.
- Reviewed customer records, verified account information, and corrected missing or inaccurate details before processing updates.
- Used Microsoft Word, Outlook, and company computer systems to document customer interactions, update records, and provide efficient customer support.
Education
High School Diploma
Skills
Appointment Scheduling & Coordination
Customer Service & Support
Data Entry & Database Management
Microsoft Excel
Word & Outlook
Spreadsheet Management
High-Volume Call Management
Recordkeeping & Documentation
Problem Solving & Conflict Resolution
Timeline
Scheduling Coordinator
ADT Security Services
04.2026 - CurrentRead More
Customer Service Representative/Senior Data Analyst
VRI
12.2021 - 04.2026Read More
Data Entry Clerk
Global Lending Services
02.2019 - 10.2021Read More
Customer Service Representative/Computer Data Entry Operator
Gannett
06.2014 - 11.2018Read More
Customer Service Representative
Alorica
04.2014 - 10.2018Read More
Travelers Rest High School
High School Diploma
Read More