LATISHA GONZALES

Performs a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity. Identifies and reviews Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately.Screens documents, forms, and letters addressed or routed to various offices; researches correspondence not addressed to specific functional areas. Screens material initially identified as "unable to route" to determine information requested and based on thorough knowledge of organization and functions of various offices, determines proper office which the material should be sent. Identifies forms or documents requiring special priority handling and treats them accordingly.

• Prepared products for the sales floor by readying pallets or restocking
• Communicate effectively with members of public in often crowded and noisy environments
• Checked shelves to ascertain which merchandise required replenishment
• Facilitated business goals to drive results throughout the store team
• Update signage to reflect current prices and help promote target merchandise
• Maintain clear aisles during restocking to avoid accidents and enable others to easily pass by
• Use equipment to pull items from stock and add to store shelves and bins
• Secure products when transporting to different areas of store to prevent merchandise damage
• Handle storage of articles in bins, floor, shelves and assigned areas according to product categories
• Bend, lift, open and move products to replenish inventory
• Carry out duties within fast-paced retail environment, providing organized stocking methods and plans
• Observe strict safety measures while stocking shelves to prevent falls and mishaps
• Assess floor displays to determine which merchandise required restocking
• 40 hours per week

• Developed and optimized store schedules to meet expected demands and maintain optimal service levels
• Met budget targets by controlling expenses and eliminating wasteful behaviors
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
• Established, enforced and updated policies to keep business agile and responsive to changing market conditions
• Oversaw inventory management with cycle counts, audits and shrinkage control
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
• 40-50 hours per week

• Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
• Responded to guest requests for linens and items quickly, which increased patron satisfaction rates
• Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to the floor and fixtures
• Interacted pleasantly with clients and patrons when performing daily duties
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
• 40 hours per week

• Trained new team members in cash register operation, stock procedures and customer service
• Troubleshoot and resolve issues with cash registers, card scanners and printers
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
• Organized and maintained both physical and digital payments securing funds to prevent loss or theft
• Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• 40 hours per week