Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Nj Transit
Newark, NJ
01.2021 - 08.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Food Service Worker
Prudential Center Arena
Newark, NJ
05.2009 - 08.2023
Maintained clean, trash-free workspaces to maximize productivity and safety.
Developed and maintained positive relationships with customers to enhance service.
Greeted customers at counter to fulfill requests and answer questions.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Work From Home Customer Service Agent
Medical Transportation Management
Newark, NJ
03.2019 - 01.2021
Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.