Latisha Green
Kissimmee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Nj Transit
01.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Food Service Worker
Prudential Center Arena
05.2009 - 08.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Work From Home Customer Service Agent
Medical Transportation Management
03.2019 - 01.2021
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
Education
GED -
Essex County College
Newark, NJ01.2001
Skills
- Report Preparation
- Business Development Understanding
- Microsoft Excel
- Stocking and Replenishing
Timeline
Customer Service Representative
Nj Transit
01.2021 - 08.2023
Work From Home Customer Service Agent
Medical Transportation Management
03.2019 - 01.2021
Food Service Worker
Prudential Center Arena
05.2009 - 08.2023
GED -
Essex County College
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