Latisha Harris- Brown

Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to Wellstar’s patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

• Supported employees by accurately tracking time and proactively resolving any conflicts.
• Trained workers in proper operation, calibration and maintenance of production line equipment.
• Handled production line documentation for waste, downtime and output.
• Monitored employee activities to verify consistent use of good manufacturing principles.
• Create daily work orders for machine operators.
• End of day reporting.

• Scheduled appointments, send reminders and updated master calendar.
• Patient check in, schedule appointments, schedule return visits.
• Answering phone calls , sending referrals
• Determined amounts due and accepted payments.
• End of day reporting.

• Patient check in, scheduling follow up appointments reminder calls.
• Insurance verification in/out network benefits
• Greeted, registered and checked in patients.
• Determined amounts due and accepted payments.
• Rooming patient(s) assisting with exams, vital signs and injections.