LaTisha Hayes
Alexandria,LA
Summary
Dynamic and empathetic professional with extensive experience in customer service roles. Skilled in call management and team development, I excel in fostering positive customer interactions and resolving inquiries efficiently. Demonstrated success in enhancing customer satisfaction and team proficiency, leveraging product knowledge and a proactive approach to address and resolve concerns.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
06.2022 - 06.2024
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Healthcare Customer Service Representative
Pinecrest Supports and Services Center
04.2022 - 06.2024
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
Walmart
03.2020 - 02.2022
- Upheld high standards of professionalism and courtesy, fostering positive interactions with customers.
• Resolved customer inquiries and complaints, contributing to improved satisfaction levels.
• Collaborated with team members to meet and surpass service objectives by delivering exceptional customer
support.
• Demonstrated initiative by actively seeking personal development opportunities to enhance role proficiency
Skills
- Scheduling
- Call Management
- Product Knowledge
- Account updating
- Customer Service
- Team Development
Timeline
Customer Service Representative
Home Depot
06.2022 - 06.2024
Healthcare Customer Service Representative
Pinecrest Supports and Services Center
04.2022 - 06.2024
Customer Service Representative
Walmart
03.2020 - 02.2022
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