Latisha Jones
Chicago,IL
Summary
Dynamic professional with a robust background in customer service and logistics, notably as a Paratransit Driver with SCR Medical Transportation. Excelled in enhancing passenger satisfaction through exceptional service orientation and effective coordination. Proven expertise in critical thinking and physical stamina, achieving seamless operational flow. Skilled in creative problem-solving, ensuring over 100+ customer interactions were positive and efficient daily.
Overview
7
7
years of professional experience
Work History
Paratransit Driver
SCR Medical Transportation
Chicago, IL
11.2021 - Current
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Pre- and post-trip inspections: Complete a routine exterior and interior check of the vehicle before and after each route
- Passenger assistance: Help passengers board and exit the vehicle, secure mobility devices, and ensure their safety and comfort
- Driving: Safely operate vehicles designed for people with disabilities
- Communication: Deal courteously and effectively with the public
Security Officer
Allied Universal Security Services
Chicago, IL
05.2022 - 09.2022
Customer Service Representative
The Home Depot
Chicago, IL
03.2018 - 06.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and
- Answered questions about store policies and concerns to support positive customer experiences.
Cashier
McDonald's
Chicago, IL
02.2019 - 07.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers with special services, account updates and promotional options.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Served needs of more than 100+ customers in a busy fast food environment.
Stock Associate, Cashier
Ross Stores Inc.
Chicago, IL
03.2018 - 07.2018
- Managed inventory storage in clean and organized fashion.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
Education
Kenwood Academy HS
Chicago, IL06.2017
Skills
- Active Listening
- Speaking
- Critical Thinking
- Coordination
- Customer Satisfaction
Timeline
Security Officer
Allied Universal Security Services
05.2022 - 09.2022
Paratransit Driver
SCR Medical Transportation
11.2021 - Current
Cashier
McDonald's
02.2019 - 07.2019
Customer Service Representative
The Home Depot
03.2018 - 06.2021
Stock Associate, Cashier
Ross Stores Inc.
03.2018 - 07.2018
Kenwood Academy HS