LATISHA JONES
LAKE WORTH,FL
Summary
Diligent with strong background in training and development. Consistently improved training programs and increased team productivity through innovative methods. Demonstrated expertise in curriculum design and effective communication.
Experienced with developing and delivering impactful training programs. Utilizes effective communication techniques to engage and motivate learners. Track record of creating collaborative and adaptive training environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Johns Island Rehabilitation and Healthcare Center
06.2023 - 01.2026
- Monitored facility premises to ensure safety and security for residents and staff.
- Responded promptly to emergencies, coordinating with local authorities as necessary.
Lead, Trainer
Walgreens Distribution
08.2017 - 06.2023
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Collaborated with management to identify skill gaps and design targeted training solutions.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
Receptionist, Processing Tech
CSL Plasma
07.2022 - 02.2023
- Conducted thorough donor screenings to ensure safety and compliance with regulations.
- Operated blood collection equipment, maintaining accuracy and efficiency during procedures.
Certified Nurse Assistant
St Mary’s Medical Center
01.2014 - 12.2022
- Provided compassionate patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
Sprint Agent
Teleperformance
08.2016 - 12.2017
- Managed high-volume customer interactions, ensuring timely resolution of inquiries and issues.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Education
Certified Nursing -
Paramount Training
01-2014
High School Diploma - undefined
Palm Beach Gardens High School
01.2012
Skills
- Collected customer feedback and made process changes to exceed customer satisfaction goals Developed highly empathetic client relationships Earned reputation for exceeding sales goals
- Provided necessary supplies, support, and assistance to medical staff and patients for unit specific procedures Prepared for HIPAA and JCAHO reviews Charted daily information on patients to include dietary consumption, mobility, mood changes, pain levels, and daily inputs and outputs
- Team management
- Reliable team player
- Basic life support
- Critical thinking
Certification
- Licensed Certified Nursing Assistant
- Licensed Security Officer (D,G)
Timeline
Security Officer
Johns Island Rehabilitation and Healthcare Center
06.2023 - 01.2026
Receptionist, Processing Tech
CSL Plasma
07.2022 - 02.2023
Lead, Trainer
Walgreens Distribution
08.2017 - 06.2023
Sprint Agent
Teleperformance
08.2016 - 12.2017
Certified Nurse Assistant
St Mary’s Medical Center
01.2014 - 12.2022
High School Diploma - undefined
Palm Beach Gardens High School
Certified Nursing -
Paramount Training