LATISHA LAWSON
St San Francisco,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Maryland Health Connection
01.2022 - 01.2023
- Answered high volume inbound customer calls
- Utilized resourced to troubleshoot and resolve patient issues
- Used full product knowledge to help customers gain healthcare services.
Catering Director
Einstein Noah Restaurant
01.2019 - 01.2022
- Managed daily catering events related to food and beverage operation
- Managed sales in each division of the stores
- Create and implement a strategic plan for growth of sales, yearly goals
- Coordinate with current and potential vendors also service providers to ensure products are fresh.
General Manager
Noah’s Bagels
01.2016 - 01.2019
- Overseeing daily business operations
- Improving quarterly revenue
- Hiring
- Evaluating performance and productivity
- Analyzing accounting and financial data
- Facilitate and distribute correspondences
- Ensure all levels of responsibilities through entire business.
General Manager
Einstein Noah Restaurant
01.2007 - 01.2019
- Recruit, develop and train employees
- Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures, quality control
- Weekly inventory
- Creating schedules strong Profit and loss results
Education
Associate degree - Business Administration
College of Southern Maryland
2022
High School Diploma - undefined
Westlake High School
2008
Skills
- Business management
- Directing
- Financial analysis
- Organizational skills
- Project management
- Customer service
- Transcription
- Process Improvement Initiatives
- POS Systems and Ordering Platforms
- Policy and Procedure Adherence
- Call Volume and Quality Metrics
- Call Center Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Customer Service Representative
Maryland Health Connection
01.2022 - 01.2023
Catering Director
Einstein Noah Restaurant
01.2019 - 01.2022
General Manager
Noah’s Bagels
01.2016 - 01.2019
General Manager
Einstein Noah Restaurant
01.2007 - 01.2019
Associate degree - Business Administration
College of Southern Maryland
High School Diploma - undefined
Westlake High School
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