Tamekia Walker
Conyers,GA
Summary
A highly energetic, personable a result oriented professional with outstanding customer service skills offering more than 10 years successful experience in the retail industry/ management with the drive and determination I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
CBAS Financial Service
Covington, GA
10.2015 - 09.2019
- Contacted customers on the regular basis to assess their satisfaction, update their accounts, and assist them in making payment arrangements
- Research answers or solutions as needed
- Reviewed and made changes to customers' accounts
- Solving customers problems effectively and in a timely manner.
Customer Service Representative
CBAS Financial Service
Dunwoody, GA
09.2016 - 02.2019
- Contacted customers on the regular basis to assess their satisfaction and update their accounts, Payment arrangements, research questions, and find solutions.
Store Manager B Volume Store
Urban Brands / Ashley Stewart
Fayetteville, GA
01.2003 - 01.2007
- Manage and responsible for the day - to - day operations of the store
- Spearheaded Grand openings of new store opening
- Improved customer service store rating from 78% to 98%
- Trained new managers / associate
- Prepared and directed workers preparing merchandise displays and advertising copy
- Trained new employees on the Data Advantage register system
- Supervised employees, scheduled work hours, resolved conflicts, and determined salaries
- Locked and secured store
- Interviewed, hired and trained employees
- Answered customer complaints and inquiries
- Trained and managed four managers and eight associate and achieved significant improvement in their productivity.
Lead Sales Associate / MA
JC Penney
Montgomery, Goodlettsville
01.2001 - 01.2003
- Executed daily operations of children shoes
- Trained new associate
- Visual Merchandising of designer children apparel Tommy Hilfiger, Ralph Lauren etc
- Followed up with buyers on shoe volumes
- Handle customers complaints/concerns.
JC Penney
Montgomery, Goodlettsville
01.1999 - 01.2003
- Executed daily operations of house wares
- Formulated pricing policies for sale of merchandise, and implemented policies set forth by merchandising board
- Was instrumental in keeping new accounts top in our department
- Trained and managed four to seven employees and existing employees and achieved significant improvements in their productivity and opening new accounts.
Education
Cert in Certified Nursing Assistant -
Malik College
Atlanta, GA12.2011
Associate in Science (AS) in Business Management/ Medical Assistant -
Costal Training institute
Montgomery, AL12.1988
Skills
- Communication skills-written and verbal
- Executing Floor set/Planograms
- Client Relations
- Inbound and Outbound Calling
- Information Security
- Appointment Scheduling
- Scheduling
- Complaint resolution
- Account updating
- Visual Merchandising
- Retail Management
- Business Management
- Supervising Experience
- Conflict Management
- Store Management Experience
- Interviewing
- Pricing
- Customer service
- Management
- Recruiting
- Sales Management
- Retail Sales
- Assistant Manager Experience
- Problem Resolution
- Complaint Handling
References
References available upon request.
Timeline
Customer Service Representative
CBAS Financial Service
09.2016 - 02.2019
Customer Service Representative
CBAS Financial Service
10.2015 - 09.2019
Store Manager B Volume Store
Urban Brands / Ashley Stewart
01.2003 - 01.2007
Lead Sales Associate / MA
JC Penney
01.2001 - 01.2003
JC Penney
01.1999 - 01.2003
Cert in Certified Nursing Assistant -
Malik College
Associate in Science (AS) in Business Management/ Medical Assistant -
Costal Training institute
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