Summary
Overview
Work History
Education
Skills
Timeline
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Latisha Nolen

Columbus,OH

Summary

Dynamic professional with extensive experience at JPMorgan Chase, excelling in claims processing and customer service. Proven ability to enhance efficiency through effective policy enforcement and document preparation. Recognized for minimizing financial losses by identifying fraudulent claims while maintaining strong rapport with clients, ensuring satisfaction and trust.

Professional administrative specialist with track record in legal and clerical support. Capable of managing complex documentation and court records with precision. Strong focus on team collaboration and adaptability in dynamic environments. Known for attention to detail and organizational skills.

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Experienced with legal documentation and administrative processes. Utilizes strong organizational skills to maintain accurate court records and schedules. Knowledge of legal procedures and effective communication to support smooth operations.

Overview

15
15
years of professional experience

Work History

DEPUTY CLERK

City of Columbus
05.2025 - Current
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
  • Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.

Claims Service Representative

Nationwide Mutual Insurance Company
05.2020 - 05.2025
  • Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
  • Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
  • Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
  • Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
  • Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.
  • Developed in-depth understanding of insurance policies and procedures.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Managed over 100 calls from customers as well as emails per day from customers.

Collections Agent

Discover Card
01.2016 - 05.2020
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Managed to make at least 50 calls to customers per day to try and resolve past due payments.

Claims Representative

JPMorgan Chase
04.2010 - 12.2015
  • Coordinated effectively with other departments as needed when handling interrelated claims or escalating issues requiring further attention outside of my scope as a Telephone Claims Representative.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
  • Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
  • Managed over 50 calls and emails per day from customers.

Education

High School Diploma -

WALNUT RIDGE
COLUMBUS OH
06-2006

Skills

  • Filing systems
  • Document preparation
  • Policy enforcement
  • Legal terminology
  • Report generation

Timeline

DEPUTY CLERK

City of Columbus
05.2025 - Current

Claims Service Representative

Nationwide Mutual Insurance Company
05.2020 - 05.2025

Collections Agent

Discover Card
01.2016 - 05.2020

Claims Representative

JPMorgan Chase
04.2010 - 12.2015

High School Diploma -

WALNUT RIDGE

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Latisha Nolen