LATISHA STOCKMAN
Caddo Mills,TX
Summary
Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions.
Overview
17
17
years of professional experience
Work History
Bodily Injury Claims Adjuster
Sedgwick
09.2023 - 11.2025
- Analyze and process complex auto bodily injury claims, review police reports and witness statements to determine liability and damages accurately. Evaluate severe and soft-tissue injury claims, review medical bills and records to establish realistic reserve values and settlement parameters. Develop and maintain action plans to ensure state required contact deadlines are met and to move the file towards prompt and appropriate resolution. Negotiate fair and timely settlements with claimants, legal representatives, and opposing counsel, consistently meeting internal quality and cycle-time metrics. Identify and pursue subrogation, contribution, and salvage opportunities, minimizing net financial exposure for the client.
Auto Claims Representative
Sedgwick
07.2022 - 09.2023
- Utilize strong attention to detail to review documentation, assess damages, and determine accurate settlements within tight timeframes. Collaborated closely with insurance agents, adjusters, and clients to provide timely updates on claims status and address any concerns, resulting in a high level of customer satisfaction. Demonstrated proficiency in interpreting policy coverage, ensuring adherence to company guidelines and industry regulations. Conducted thorough investigations, gathering evidence, and analyzing information to make informed decisions regarding liability and coverage.
CX Agent
Sedgwick
04.2021 - 07.2022
- Record and submit auto, property damage, and bodily injury loss reports for both insureds and claimants. Navigate through multiple systems to assist with intakes and existing claims. Communicate claims status and current claim activity with the client and appropriate medical contact; respond to inquiries about jurisdiction and claim-specific issues. Enter data into Juris and ensure claim files are properly documented and claims coding is correct. Effectively collaborate with other departments to assure proper claim routing and handling. Evaluate medical bills and corresponding EORs for accuracy. Manage confidential client information with discretion and good judgment in accordance with department and company guidelines. Explain and discuss liability and workers compensation claims and process to get claims resolved.
Childcare Centers
Lil' Foxes Learning Center and Firehouse Day School
08.2016 - 04.2020
- Observe and monitor children's play activities. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Instruct children in health and personal habits to cultivate routine and growth. Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods
Supply Specialist
United States Army Reserves
02.2009 - 02.2015
- Responsible for supervising and performing all duties involving request, receipt, storage, issue, accountability, and preservation of expendable supplies and equipment. Prepare and maintain organizational supply records and forms. Receive and inspect inventories for future deliveries. Maintain accounting system associated with supply management. Secure and control supplies. Safely secure and control weapons and ammunition in security areas.
Education
High School Diploma -
Ford HS
Quinlan, TXSkills
- Microsoft Office
- Problem-solving
- Critical thinking
- Adaptability
- Leadership
- Goal oriented
- Team First Mentality
- Excellent phone etiquette
ACTIVITIES AND INTERESTS
Literature, baseball, youth sports, fishing
EDUCATION AND ACHIEVEMENTS
Army Achievement Medal, Army Meritorious Civilian Service Medal
Timeline
Bodily Injury Claims Adjuster
Sedgwick
09.2023 - 11.2025
Auto Claims Representative
Sedgwick
07.2022 - 09.2023
CX Agent
Sedgwick
04.2021 - 07.2022
Childcare Centers
Lil' Foxes Learning Center and Firehouse Day School
08.2016 - 04.2020
Supply Specialist
United States Army Reserves
02.2009 - 02.2015
High School Diploma -
Ford HS