Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Latissa Hix

Hitchcock

Summary

Dynamic Pharmacy Operations Manager with a proven track record at Walgreen's Pharmacy, enhancing workflow processes and patient care. Expert in insurance billing and fostering team collaboration. Achieved significant improvements in medication adherence rates and patient satisfaction, leveraging skills in procedure development and training.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager (RXOM)

Walgreen's Pharmacy
12.2015 - Current
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
  • Coordinated with third parties to complete claims adjudication and prior authorization processes.
  • Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.

Senior Certified Pharmacy Technician

Walmart
02.2012 - 12.2015
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

Associate of Arts - Healthcare Administration

University of Phoenix
Phoenix, AZ

Pharmacy Technology

Galveston College
Galveston, TX

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Manchester, NH
05-2025

Skills

  • Direct patient care
  • Insurance billing
  • Procedure development
  • Workflow optimization
  • Training and mentoring
  • Professional ethics
  • Team building

Certification

PTCB- Certified Pharmacy Technician (10078598)


TXBOP- Registered Pharmacy Technician (138999)

Timeline

Pharmacy Operations Manager (RXOM)

Walgreen's Pharmacy
12.2015 - Current

Senior Certified Pharmacy Technician

Walmart
02.2012 - 12.2015

Associate of Arts - Healthcare Administration

University of Phoenix

Pharmacy Technology

Galveston College

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

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Latissa Hix