Summary
Overview
Work History
Education
Skills
Certification
Timeline
Skills
References
Generic

Latiya Kelley

Haughton,LA

Summary

Highly motivated employee with a strong work ethic and exceptional interpersonal skills. Eager to take on new challenges, demonstrating adaptability and the ability to work effectively unsupervised. Quickly masters new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Access Representative

CHRISTUS Shreveport-Bossier Health System
06.2025 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Legal Assistant

Gordon Mckernan Injury Attorneys
07.2021 - 09.2024
  • Gathered facts from clients regarding their cases in order to prepare legal documents.
  • Drafted correspondence to clients regarding case status or related matters.
  • Ensured compliance with all applicable rules of civil procedure while handling cases.
  • Reviewed documents for accuracy and completeness prior to submission to court or opposing counsel.
  • Generated reports detailing the progress of each case.
  • Analyzed financial records pertaining to cases for use in litigation proceedings.

Unit Secretary

Christus Highland
06.2019 - 06.2021
  • Managed the front desk area ensuring neatness at all times.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Managed unit call reception and routed calls to correct department.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Provided patient information to facilitate timely admissions and discharges.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Compiled physical and digital documents, charts and reports.
  • Organized laboratory specimens for pick-up by courier service.

Receptionist

Willis-Knighton Health System
03.2015 - 02.2019
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Answered and directed incoming calls using multi-line telephone system.

Education

Associate of Science - Nursing

Bossier Parish Community College
12-2025

High School Diploma -

Minden High School
05-2011

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration

Certification

2024/10 - The American Heart Association

Basic Life Support (BLS)

Timeline

Patient Access Representative

CHRISTUS Shreveport-Bossier Health System
06.2025 - Current

Legal Assistant

Gordon Mckernan Injury Attorneys
07.2021 - 09.2024

Unit Secretary

Christus Highland
06.2019 - 06.2021

Receptionist

Willis-Knighton Health System
03.2015 - 02.2019

High School Diploma -

Minden High School

Associate of Science - Nursing

Bossier Parish Community College

Skills

  • Document Management
  • Patient care
  • Medical recordkeeping and charting (electronic and paper-based)
  • HIPAA compliance and patient confidentiality
  • Data entry and accuracy
  • Patient intake and registration
  • Familiarity with Epic
  • Medical terminology
  • Drafting and proofreading legal documents
  • Filing legal paperwork with courts and agencies
  • Maintaining case files and legal records
  • Legal calendaring and deadline management

References

Coburn Burroughs, Esq: (985) 856-1996

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