Latonia Burks Smart
Memphis,TN
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Circle K Convenience Store
Memphis, TN
02.2025 - 01.2026
- Assisted in managing daily store operations and staff scheduling.
- Provided excellent customer service and resolved customer inquiries effectively.
- Trained new employees on store policies and procedures.
- Managed cash flow
- Audit registers
Lead Cashier
Dollar General Store
Memphis, TN
07.2023 - 12.2025
- Managed daily cash register operations and balanced cash drawers.
- Assisted customers with purchases and resolved payment issues.
- Trained new cashiers on store policies and checkout procedures.
- Monitored inventory levels and restocked merchandise as needed.
Environmental Services Housekeeper
Marsden cleaning Services
Memphis, TN
07.2020 - 08.2023
- Cleaned and sanitized surfaces using industry-standard cleaning products and techniques.
- Maintained cleanliness in assigned areas following safety and health regulations.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently.
Head Cashier
Piccadilly Cafeteria
Memphis, TN
01.2014 - 10.2019
- Managed cash register operations and balanced cash drawers daily.
- Processed customer transactions accurately and efficiently during peak hours.
- Implemented cash handling procedures to minimize discrepancies and errors.
- Coordinated with kitchen staff to ensure timely order processing for customers.
- Monitored inventory levels of cash supplies and requested replenishments as needed.
Skills
- Staff scheduling
- Customer service
- Cash handling
- Employee training
Timeline
Assistant Manager
Circle K Convenience Store
02.2025 - 01.2026
Lead Cashier
Dollar General Store
07.2023 - 12.2025
Environmental Services Housekeeper
Marsden cleaning Services
07.2020 - 08.2023
Head Cashier
Piccadilly Cafeteria
01.2014 - 10.2019