Latonia Rushing
Summary
Solid team player with an upbeat and positive attitude. Positive about building customer relationships and defusing customer situation. I am seeking to obtain a challenging position that will utilize my knowledge, talents and skills. Provide Opportunities for growth and advancement.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Remote
Amazon
10.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Providing information about the product and services to customers via email, phone, or chat application
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Identifying and solving problems with customers orders or service requests
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shipping and Receiving Clerk
Franklin Sports
03.2014 - 09.2021
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Responsible for BOL
- Performed basic office and clerical duties such as maintaining logs, answering and directing calls
- Interacted daily with outbound carriers
- Maintain a database by entering and updating customer accounts information
Insurance Sales Remote
Kelly Services
06.2019 - 06.2020
- Increased policy sales by implementing innovative marketing strategies and providing exceptional customer service.
- Developed and maintained strong relationships with clients, resulting in a high level of retention and referrals.
- Expanded the client base through targeted prospecting efforts and strategic networking events.
- Led a successful sales team by providing ongoing training, support, and performance evaluations.
- Calculate dividends and Create payment methods
- Track insurance claims to ensure clients and company satisfaction
- Prepare and present detailed reports on the progress of initiative to management
- Respond to clients insurance related questions and issues
CNA
Help At Home
09.2010 - 09.2014
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
Clarksdale High School
Clarksdale, MS05.1999
Skills
- Information Security
- Paperwork Processing
- Product Knowledge
- Scheduling
- Problem Anticipation and resolution
- Program Management
- Workflow Optimization
- Complex Problem-Solving
- Patient and Empathetic
- Data Entry and Maintenance
- Quality Improvement
- Patient Safety
- Customer service background
- Outstanding interpersonal skills
- Patient Care Coordination
- HIPAA knowledge
- Healthcare management
- Insurance Verification
- Report Generation
- Data Collection
Timeline
Customer Service Representative Remote
Amazon
10.2021 - 11.2023
Insurance Sales Remote
Kelly Services
06.2019 - 06.2020
Shipping and Receiving Clerk
Franklin Sports
03.2014 - 09.2021
CNA
Help At Home
09.2010 - 09.2014
Clarksdale High School