Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

LaTonya Anderson

Memphis

Summary

Over 20 years of experience in service delivery for individuals with intellectual and developmental disabilities. Proven Case Manager Coordinator recognized for exceptional productivity and efficiency in managing client care. Expertise in client assessment, care plan development, and resource coordination. Strong communication and problem-solving skills drive positive client outcomes and support organizational objectives.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Care Coordinator

CareSource PASSE
Little Rock
01.2022 - Current
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Promoted collaboration across multiple service lines to support and clients.
  • Negotiated with insurance companies and other payers to secure coverage for client services.
  • Advocated on behalf of clients to secure necessary services and support.
  • Researched and analyzed community needs to determine program directions and goals.

Care Coordinator

Beacon/Empower Healthcare Solutions
Little Rock
08.2018 - 01.2022
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Promoted collaboration across multiple service lines to support and clients.
  • Negotiated with insurance companies and other payers to secure coverage for client services.
  • Advocated on behalf of clients to secure necessary services and support.
  • Researched and analyzed community needs to determine program directions and goals.

Material Handler/Forklift Operator

Unilever
Jonesboro
04.2015 - 08.2018
  • Load/Unload Trucks
  • Pull orders for production lines
  • Put away components that come in on the trucks
  • Put away chemicals
  • Waste Management
  • Bale cardboard
  • Locate components in a SAP system
  • Certified on P.I.T. Class IIV and V; Standup Class II
  • Accomplishments I started out as an upgrade/part-time in August of 2015 and was made full-time in October of 2015

Production Specialist

Unilever Manufacturing
Jonesboro
09.2014 - 04.2015
  • Assist a team of production specialist on an assembly line.
  • Conduct and apply the proper techniques of safety and quality daily.
  • Palletize and box products on an assembly line.
  • Check every 15 minutes to make sure the products are up to code and labeled correctly.
  • Report any and all code violations to the supervisors.
  • Machine specialist assistant
  • Input information in computer about weights on products, product and component waste, P.O. information from portables of products, torque information, and line supervision
  • Material handler/Forklift trainee

Direct Care Supervisor/Case Manager

Focus, Inc
Jonesboro
08.2010 - 10.2014
  • Develop 30 goal oriented, multi-agency plans of care annually for consumers to include community integration, independent living skills, school, work, or volunteer activities.
  • Meet with 100+ consumers monthly to assess level of functioning, discuss satisfaction with services, treatment goals, and immediate needs.
  • Scheduled, transported, and attended consumer's medical appointments when needed.
  • Interview, hire, train, and supervise 100+ employees.
  • Make referrals regarding immediate needs and or issues of concern.
  • Aid in the development of our Medicaid Waiver program.
  • Payroll processing

House Manager

Focus, Inc
Jonesboro
10.2006 - 08.2010
  • Implemented goals and daily living skills for four individuals.
  • Trained and supervised 12 Direct Care Staff.
  • Managed medication for the individuals.
  • Scheduled, transported, and attended participant's medical appointments.
  • Prepared monthly budget for the individuals.
  • Payroll Process.
  • Activity coordinator

Direct Care Staff

Focus, Inc
Jonesboro
03.2005 - 10.2006
  • Implemented goal oriented plan of care for a participant to include community integration, independent living skills, work, or activities.

Production Specialist

Quebecor World
Jonesboro
10.1997 - 07.2001
  • Stacked bundles of product on shipping pallets.
  • Worked on the assemble line and fed pockets.
  • Pulled rejects off the line and separated them into piles for the machine operator.
  • Cleaned area after each shift.

Education

Bachelor's - Bachelor of science and human services

University of Phoenix-Online Campus
University of Phoenix
03.2024

High School -

Jonesboro High School
Jonesboro, AR
01.1995

Skills

  • Care coordination
  • Case management
  • Client advocacy
  • Electronic health records
  • Insurance negotiation
  • Community resource analysis
  • Crisis intervention
  • Patient communication
  • Program development
  • Goal setting
  • Employee supervision
  • Professional demeanor
  • Email and telephone etiquette
  • Client assessment
  • Reliability
  • Effective customer communication
  • Time management
  • Treatment Planning
  • Performance metrics
  • Clear communication
  • Adaptability and flexibility
  • Patient assessments
  • Team building
  • Program evaluation
  • Non-profit management
  • Fundraising coordination

Certification

  • Certified Forklift Operator
  • Certified Basketball Referee
  • Licensed Life Insurance Representative

Affiliations

  • Volunteer Autism Walk (Little Rock)
  • Volunteer Down Syndrome Walk (Little Rock/Memphis)
  • Volunteer Special Olympics (Searcy)
  • Volunteer Arkansas Food Bank (Little Rock/Jonesboro)
  • Volunteer school drive (West Memphis/Jonesboro)

Accomplishments

  • Case Manager
  • Direct Support Manager
  • CareSource Golden Jellyfish winner (2023/2024)

References

References available upon request.

Timeline

Care Coordinator

CareSource PASSE
01.2022 - Current

Care Coordinator

Beacon/Empower Healthcare Solutions
08.2018 - 01.2022

Material Handler/Forklift Operator

Unilever
04.2015 - 08.2018

Production Specialist

Unilever Manufacturing
09.2014 - 04.2015

Direct Care Supervisor/Case Manager

Focus, Inc
08.2010 - 10.2014

House Manager

Focus, Inc
10.2006 - 08.2010

Direct Care Staff

Focus, Inc
03.2005 - 10.2006

Production Specialist

Quebecor World
10.1997 - 07.2001

Bachelor's - Bachelor of science and human services

University of Phoenix-Online Campus

High School -

Jonesboro High School

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LaTonya Anderson