Latonya Brinkley
Chesapeake,VA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
Work History
Special Service Desk Associate
The home depot
Chesapeake, VA
02.2006 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
General Manager
Qdoba
Norfolk, VA
07.2022 - 07.2024
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Supervised employees through planning, assignments and direction.
Deli Bakery Manager
Foodlion Grocery Store
Suffolk, VA
09.2017 - 07.2022
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Crew Trainer
Wendy's
Chesapeake, VA
04.2005 - 07.2021
- Instructed new team members on correct procedures for operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Kept training materials updated with regulatory, procedural or policy changes.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06.2009
Skills
- Cross-functional team management
- Performance improvements
- Policy/program development
- Sales team development
- Food safety and sanitation
- Staff training and motivation
- Effective customer upselling
- Multitasking
- Problem resolution
- ServSafe certified
- ServSafe Proctor
Timeline
General Manager
Qdoba
07.2022 - 07.2024
Deli Bakery Manager
Foodlion Grocery Store
09.2017 - 07.2022
Special Service Desk Associate
The home depot
02.2006 - Current
Crew Trainer
Wendy's
04.2005 - 07.2021
High School Diploma -
Churchland High School