LATONYA COLQUITT
Summary
Experienced professional with strong people, technical, and leadership skills. Diligent self motivated leader with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance. Excel at working individually or within a group.
Overview
27
27
years of professional experience
Work History
SR Leasing & Community Consultant
BSR REIT
06.2022 - Current
- Mentored junior consultants on best practices in community engagement strategies as well as handled Escalations.
Managed tenant inquiries and lease applications, ensuring timely responses and processing. Maintained SmartRent & Luxor Package.
Developed marketing strategies to enhance property visibility and attract qualified renters. Utilizing CRM software (ex. Salesforce), Power BI. Managed self-tours & developed a rapport before & after lease.
Maintained accurate records of leases, renewals, and tenant communications in management system such as MRI, RESMAN - Collaborated with maintenance teams to ensure prompt resolution of tenant issues and requests.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Sales Agent
Ready Real Estate
03.2018 - Current
- Managed the Sale of buildings & land. Provide guidance & assist sellers & buyers in marketing & purchasing property for the right price & best terms. Negotiate with high skill & integrity.
- Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
- Conducted market analysis to identify trends, assisting clients in making informed purchasing decisions.
- Negotiated contracts effectively, securing favorable terms for both clients and company interests.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Agent
Keller Williams
03.2015 - 02.2018
- Managed the Sale of buildings & land. Provide guidance & assist sellers & buyers in marketing & purchasing property for the right price & best terms. Negotiate with high skill & integrity.
- Assistant to Keller Williams Coaching program to motivate, encourage & provide tools to aid new agents.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Cultivated strong client relationships, ensuring satisfaction and repeat business through exceptional service.
Billing/Accounts Receivable Supervisor
Union Standard
09.2000 - 08.2016
- Supervise and train staff to handle accounts payable, accounts receivable, Work with Berkley Technology Services to test software enhancements and changes. Oversaw the successful launch of 3 major systems. Successfully led & trained multiple offices in structure, order & efficiency.
- Manage billing reps, collection reps, inbound customer service, FAB insurance billing system, electronic payment systems, lockbox payment files, agency commissions, outside collections agencies, and support underwriting initiatives requiring specialized billing.
- Support internal audit & SOX compliance. Effectively motivated and inspired the confidence and trust of the team. Resolved conflict and solved problems internally and externally on a daily basis.
- Provided leadership and guidance to team members. Managed AR aged collections, send letters and apply payments, adjust accounts, and prepare deposits.
- Generate reports for finance vice president, GL, review outside collection agencies such as Dun & Bradstreet. Also implemented training and technical direction of new programs.
Lead Insurance Specialist
EMC Mortgage
02.1999 - 09.2000
- Responsible for monitoring, and paying all hazard insurance for all escrow and non-escrow loans serviced by the company and also posting payments; Maintain accurate, sufficient, and current policy insurance; Verify individual policies to determine whether financial ratings are acceptable to institutional investors;
- Determine whether policies and procedures or in place; To provide assurance to external auditors that the company is in compliance with regulatory, agency, and private investor guidelines, while utilizing word, excel and customer service skills.
Education
Bachelor of Science - Business Management & Entrepreneurship
Skills
- Highly motivated individual with strong people skills, attention to detail, excellent problem solving skills, strong verbal & written communication skills, with a solid background My people skills are a direct reflection of my negotiating skills
- Customer service
- Decision-making
- Time management
- Team leadership
- Business development and planning
Timeline
SR Leasing & Community Consultant
BSR REIT
06.2022 - Current
Sales Agent
Ready Real Estate
03.2018 - Current
Sales Agent
Keller Williams
03.2015 - 02.2018
Billing/Accounts Receivable Supervisor
Union Standard
09.2000 - 08.2016
Lead Insurance Specialist
EMC Mortgage
02.1999 - 09.2000