LaTonya Copeland
Detroit,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Specialized Transportation Service Assistant
Detroit Department Of Transportation
11.2023 - 01.2025
- Provides general and specific information to the public on bus transportation services
- Maintains and compiles records and statistics
- Analyzes possible route configurations utilizing computerized coach listings, maps, and street directories to determine the most appropriate travel plan
- Prepares a variety of routine and special reports
- Refers customers to other community agencies when appropriate
- Consults with appropriate department staff regarding scheduling concerns
- Partnering with internal and external resources, promptly provides customers with information
- Compiles, records and notifies applicable staff of customers’ complaints
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
Customer Service Representative
Advanced Customer Services
07.2020 - 09.2020
- Managed 150+ daily inbound calls, assisting customers with inquiries, billing issues, and service navigation
- Provided detailed information on products and services, ensuring customers made informed decisions
- Maintained accurate records and performed data entry with attention to detail
- Built strong customer relationships by resolving issues efficiently and delivering excellent service
Education
AAS - Health Information Technology
Schoolcraft College
Livonia, MI03.2025
Accounting -
Rochester University
Rochester Hills, MIHigh School Diploma -
Cass Technical High School
Detroit, MI06.2021
Skills
- Customer Service
- Basic Medical Terminology
- HIPAA Awareness
- Organization
- Active Listening
- Conflict Resolution
- Advanced Verbal And Interpersonal Skills
- Advanced Multi-Tasking Skills
- Ability To Work As A Team And Independently
- Leadership
- Strong Work Ethic
- Problem Solving
- Proficient With Microsoft office
- Verbal and written communication
Timeline
Specialized Transportation Service Assistant
Detroit Department Of Transportation
11.2023 - 01.2025
Customer Service Representative
Advanced Customer Services
07.2020 - 09.2020
AAS - Health Information Technology
Schoolcraft College
Accounting -
Rochester University
High School Diploma -
Cass Technical High School
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