Maria Esquivel
Haltom City,TX
Summary
Dedicated professional with strong problem-solving skills and a focus on customer satisfaction. Experienced in complaint resolution and team training, ensuring timely and effective service delivery.
Overview
19
19
years of professional experience
Work History
Specialized Service Department
Santander Consumer USA
North Richland Hills, Texas
09.2005 - 09.2024
- Resolved complaints by providing accurate solutions promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed customer accounts using CRM software systematically.
Education
High School Diploma -
Haltom High School
03-1991
Skills
- Customer service
- Complaint resolution
- Problem resolution
- Customer satisfaction
- Account management
- Record keeping
- Transaction processing
- Credit card processing
- Team training
- Problem solving
- Time management
- Conflict mediation
Languages
Spanish
Timeline
Specialized Service Department
Santander Consumer USA
09.2005 - 09.2024
High School Diploma -
Haltom High School