Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latonya Curvey

Spring,Texas

Summary

Dynamic, self-motivated, and strategic healthcare leader with over 20 years of proven success managing facility-based and community health nursing programs. Operations professional with strong track record in optimizing processes and driving organizational efficiency. A results-driven executive with deep expertise in the Home Health industry, bringing a strong track record of fostering high-performing teams, improving patient outcomes, and ensuring regulatory excellence. Exceptional interpersonal and communication skills, with the ability to build trust and collaborate across diverse populations and interdisciplinary teams with her transformational leadership style. Seeking to join a forward-thinking organization poised for growth where my leadership, insight, and operational strengths can make a meaningful impact.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Chief of Operations/Compliance Officer

Kinghaven Counseling Group
06.2023 - Current
  • Increase company productivity from 850 clients per week to 1200 clients per week
  • Managed an operation of over 100 employees combined with international staff.
  • Managed compliance with accredited agency with JACHO.
  • Weekly productions meeting with Administrators on performance, goals, new partnerships, challenges, production, future growth and staffing needs.
  • Developed processes to efficiently and effectively operate in a department.
  • Revised policies and procedures in accordance with change in local, state, and federal laws and regulations
  • Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
  • Implemented strategic initiatives to improve operational efficiency and reduce costs, resulting in a 35% increase in profitability
  • Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all locations
  • Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities
  • Developed key performance indicators (KPIs) for each department to track progress towards operational goals
  • Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies
  • Implemented employee recognition programs that increased employee morale by 80%
  • Developed and implemented employee training programs to enhance skills and knowledge within the organization
  • Established key performance metrics for each department, tracking progress towards operational goals
  • Streamlined operational workflows to enhance efficiency and productivity across departments.
  • Led cross-functional teams in executing strategic initiatives aligned with organizational objectives.
  • Implemented process improvements that reduced operational costs and improved service delivery timelines.
  • Fostered a culture of continuous improvement through training programs and mentorship for staff development.
  • Collaborated with senior leadership to define operational goals and align resources accordingly.

Branch Director

Traditions Health Care
08.2021 - 05.2023
  • Organization grew from a census of 35 active patients to 120 active 98% Medicare patients in 1 year to 160 patients in 1.5 years
  • Increased revenue to a minimum of 1.2M per month with a 42% profit margin
  • Implemented QAPI program Medicare and Medicaid compliance and developed comprehensive Corrective Action Plans for State and Federal stated deficiencies.
  • Managed compliance with accredited agency with ACHC.
  • Revised policies and procedures in accordance with change in local, state, and federal laws and regulations
  • Interviewing process to assure high quality applicants to meet company developed standards
  • Managed and directed a clinical team of 40+ professionals and an administrative staff of 4 and 4 business development team
  • Headed new hire orientation program which increased retention
  • Launched well-received program of professional development courses for all staff
  • Mentored and coached employees resulting in a 50% increase in productivity
  • Formed an alliance with other Health care organizations and professionals that aided to the influx of revenue of 18 million for first year in position and a consistent patient census of a 150 or greater
  • Worked with the compliance team to develop a detail-oriented process that assured Oasis accuracy which increased revenue substantially.
  • Collaboration with multiple disciplines such as physicians, Therapist, Nurses, Social worker and Case Managers to assure patient greater outcomes and continuity of care.
  • Monthly meetings to update the clinical team on any changes in State and Federal Regulations
  • Daily problem solving and prevention task
  • Monitoring budget and financials for payroll, expenses, salaries, operational cost
  • Monthly corporate P&L meetings
  • Focused on short- and long-term goals, objectives and budget to reduce costs.
  • Developed and implemented clinical protocols to enhance patient care quality.
  • Oversaw multidisciplinary teams to ensure compliance with healthcare regulations and standards.
  • Directed clinical operations, ensuring compliance with healthcare regulations and standards.
  • Developed and implemented strategic initiatives to enhance patient care quality and efficiency.
  • Oversaw budget management, resource allocation, and cost-control strategies for department operations.
  • Streamlined workflow processes, resulting in improved patient outcomes and satisfaction metrics.

Administrator/Director of Clinical Services

TheraCare Home Health
12.2019 - 06.2021
  • Oversee, direct and manage all aspects of home health.
  • Ensure agency meets regulatory and compliance standards
  • Human Resource, Staff development
  • New Business Development
  • Supervision of all clinical and non-clinical staff
  • Managed branch budget
  • Monthly P&L meetings with corporate office
  • Streamlined scheduling processes to optimize staff allocation and improve patient care efficiency.
  • Coordinated communication between healthcare teams to enhance service delivery and patient satisfaction.
  • Managed electronic health record systems ensuring compliance with regulatory standards and data accuracy.
  • Trained staff on best practices for documentation, contributing to higher quality care and compliance rates.

Alternate Director of Nursing

TRM Hospice, INC
02.2018 - 12.2019
  • QAPI program that keeps the agency in compliance with ACHC regulations
  • Provided thorough supervision of day-to-day operations of agency in accordance with set policy and procedures
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
  • Evaluated nursing documentation to confirm that they accurately and completely described care provided

Director of Nursing

Silver Spring Home Health Services, INC
04.2017 - 12.2019
  • QAPI program that keeps the agency in compliance with ACHC regulations
  • Provided thorough supervision of day-to-day operations of the agency in accordance with the set policy and procedures
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
  • Evaluated nursing documentation to confirm that they accurately and completely described care provided
  • Led nursing team to ensure high-quality patient care and compliance with healthcare regulations.
  • Developed and implemented policies to enhance operational efficiency and patient outcomes.
  • Coordinated interdisciplinary collaboration to optimize patient care plans and health services.
  • Mentored and trained nursing staff, fostering professional development and teamwork.
  • Evaluated nursing practices, identifying areas for improvement and implementing evidence-based solutions.

Director of Operation

Kinghaven Medical Systems, Inc.
09.2016 - 04.2017
  • Oversaw a team of Healthcare Professionals (FNP’s, MD’s, CNA’s) in a medical office environment.
  • Credentialing
  • Manage and delegate task to assure operations are in regulatory guidelines.
  • Coordinated treatment plans for patients Coordinated with chronic and acute health problems
  • Interviewing process to assure high quality applicants to meet company developed standards
  • Headed new hire orientation program which increased retention
  • Monitoring budget and financials for payroll, expenses, salaries, operational cost
  • Created annual goals, objectives and budget and made recommendations to reduce cost

Director of Clinical Services/Alt Executive Director

Total Home Health
02.2015 - 04.2016
  • Implemented QAPI program that keeps the agency in compliance with ACHC regulations
  • Initiated geographical teams which resulted in better continuity of care
  • Oversaw a team of 5 Clinical Supervisors (CM) that each managed 100 patients with an individual scheduler and multiple field staff and was to ensure compliance, quality of care and continuity of care
  • Recovered over 1M dollars in revenue in just the first 3 months by obtaining past due orders and unbilled claims
  • Coordinated treatment plans for patients Coordinated with chronic and acute health problems, including CHF, COPD, Hip and Knee replacement to avoid hospital remission
  • Review and managed PNL, controlled budget, overseeing daily billing goals, and MTD check logs
  • Provided thorough supervision of day-to-day operations of the agency in accordance with the set policy and procedures
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
  • Evaluated nursing documentation to confirm that they accurately and completely described care provided

Executive Director/Director of Clinical Services

Hitech Medical Services
11.2004 - 06.2015
  • Implemented QAPI program Medicare and Medicaid compliance and developed comprehensive Corrective Action Plans for State and Federal stated deficiencies
  • Revised policies and procedures in accordance with change in local, state, and federal laws and regulations
  • Interviewing process to assure high quality applicants to meet company developed standards
  • Managed and directed a clinical team of 30+ professionals and an administrative staff of 5
  • Headed new hire orientation program which increased retention
  • Launched well-received program of professional development courses for all staff
  • Mentored and coached employees resulting in a 35% increase in productivity
  • Formed an alliance with other Health care organizations and professionals that aided the influx of revenue of 1.5 million for the first year of business and a consistent patient census of a 150 or greater
  • Developed a detail-oriented process that assured Oasis accuracy which increased revenue substantially for the first three years
  • Face to Face patient coordination of care with multiple disciplines such as physicians, Therapist, Nurses, Social worker and Case Managers
  • Developed training programs to reflect a compliance driven organization by interpreting and communicating State and Federal Regulations
  • Perform problem solving and prevention skills
  • Monitoring budget and financials for payroll, expenses, salaries, operational cost
  • Created annual goals, objectives and budget and made recommendations to reduce cost

Education

Master’s in nursing - FNP

University of Texas – Arlington
Arlington, TX
05-2027

Bachelor’s in science - Nursing

University of Texas - Arlington
Arlington, TX
12.2017

Associate of Science - Nursing

North Harris Community College
Houston, Texas

Bachelor of Science - Science

University Of Houston - Downtown
Houston, Texas

No Degree - Certified Injector

Dentox Botox Training
Houston, TX
11-2023

Skills

  • Basic Life Support
  • OASIS Certification
  • Type 45 WPM
  • Proficient in excel, word
  • Certified Injector
  • Safety management
  • Operations management
  • Business analysis
  • Homecare Home Base EMR
  • Wellsky EMR
  • Practice Fusion
  • Organizational development
  • Crisis management
  • New business development

Certification

Certified Injector of Therapeutic and Esthetic Applications of Botulinum Neurotoxin and Dermal / Soft Tissue Fillers

Timeline

Chief of Operations/Compliance Officer

Kinghaven Counseling Group
06.2023 - Current

Branch Director

Traditions Health Care
08.2021 - 05.2023

Administrator/Director of Clinical Services

TheraCare Home Health
12.2019 - 06.2021

Alternate Director of Nursing

TRM Hospice, INC
02.2018 - 12.2019

Director of Nursing

Silver Spring Home Health Services, INC
04.2017 - 12.2019

Director of Operation

Kinghaven Medical Systems, Inc.
09.2016 - 04.2017

Director of Clinical Services/Alt Executive Director

Total Home Health
02.2015 - 04.2016

Executive Director/Director of Clinical Services

Hitech Medical Services
11.2004 - 06.2015

Bachelor’s in science - Nursing

University of Texas - Arlington

Master’s in nursing - FNP

University of Texas – Arlington

Associate of Science - Nursing

North Harris Community College

Bachelor of Science - Science

University Of Houston - Downtown

No Degree - Certified Injector

Dentox Botox Training

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Latonya Curvey