Summary
Overview
Work History
Education
Skills
References
Profileofabilities
Timeline
Generic

LATONYA FRANK

Grayson,GA

Summary

Results-driven Senior Administrative Professional with extensive experience in streamlining operations and enhancing productivity. Proven track record of implementing efficient processes that contribute to organizational success. Core competencies include project management, team leadership, and exceptional communication skills. Aiming to leverage expertise to drive impactful contributions within a dynamic company environment.

Results-driven Administrative Professional with extensive experience in diverse administrative functions and a strong ability to make informed decisions within set parameters. Proficient in data management and skilled in essential software applications, including Microsoft Office, IAS, and CRIS Billing System. Expertise in CPT-ICD-9 coding, medical terminology, and insurance documentation processing contributes to operational efficiency. Aiming to leverage strong organizational skills and attention to detail to optimize administrative processes.

Overview

36
36
years of professional experience

Work History

Administrative Assistant

United Parcel Services
01.1999 - Current
  • Support corporate pricing analyst by preparing bids for pricing
  • Compile and analyze bid for Contract Administration
  • Maintain and update database used to track the bid process, which may include (weight averages, percentages and operating ratio)
  • Implement National Account contracts in the billing system
  • Assist internal customers with Consignee Billing request and questions
  • Maintain audit controls and on-line billing
  • Trained new employees for Consignee Billing Department
  • Medical records: Maintained patient records and patient database
  • Worked under the direction of a Staff analyst updating databases, handling multi-line telephone system and performed word processing and diverse Administrative duties
  • Drafted and typed vehicle specifications and schedules; performed diverse customer service functions and related clerical tasks

Patient Financial Representative

Wellstar Cobb Hospital
01.1998 - 01.2006
  • Responsible for interviewing all E/R patients during their visit to collect payment for services rendered or to refer for assistance when warranted
  • Promptly post charges and payment to patient’s account
  • Act as pivotal communication source between patients, physicians and other departments

Provider Data Specialist

HealthCare Compare Corporation
01.1991 - 01.1996
  • Audited provider application packets in accordance with NCQA guidelines; ensured valid credential closure; qualified provider participation in managed care network
  • Interfaced daily via telephone and by written correspondence with Group Administrative, State Boards, Office Managers and appropriated agency concerning provider-related issues and document retrieval in an effective and diplomatic manner
  • Exercised strict confidentiality when handling quality of care issues relating to malpractice/adverse situations on applicants

Collections Representative

Sacramento Cable
01.1989 - 01.1991
  • Responsible for contacting delinquent customers to negotiate reasonable payment arrangements; monitored payment schedule to ensure compliance
  • Drafted and typed related reports, statements and correspondence

Education

Computer Operation -

Oakland Community College
Pontiac, MI

Medical Secretary -

Western Career College
Sacramento, CA

Skills

  • Data Analysis
  • Appointment Management
  • Effective Memo Preparation
  • Comprehensive Meeting Management
  • Reception oversight
  • Document Preparation

References

Available upon request.

Profileofabilities

  • Experienced and effective in performing a wide array of Administrative functions.
  • Possess the judgement and initiative to make correct and timely decisions within the parameter of my authority.
  • Computer literate, in data input/retrieval, Microsoft Office Programs, IAS, CRIS Billing System, I-Win Bid, Bid Cam and Lotus Notes.
  • Experienced and skilled in CPT-ICD-9 Coding, Medical Terminology and Transcription, Insurance documentation processing and etc.

Timeline

Administrative Assistant

United Parcel Services
01.1999 - Current

Patient Financial Representative

Wellstar Cobb Hospital
01.1998 - 01.2006

Provider Data Specialist

HealthCare Compare Corporation
01.1991 - 01.1996

Collections Representative

Sacramento Cable
01.1989 - 01.1991

Computer Operation -

Oakland Community College

Medical Secretary -

Western Career College
LATONYA FRANK