LaTonya Fulton
Brooklyn,NY
Summary
Highly motivated, well experienced individual with a passion for delivering great customer service. Active listener, skilled in problem solving and communications. Seeking a challenge yet rewarding role where I can leverage my experience.
Overview
5
5
years of professional experience
Work History
Senior Chromebook Sales Specialist
Midtown East
05.2022
- Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team follow this example
- Working alongside my team and Best Buy RSA' s to draw up strategies to increase sales
- Conducting market research and sharing findings with them
- Setting sales targets and implementing incentives
- Aligning data on weekly insights for the New York Market team.
Black Tap Craft Burgers & Beers / Hostess Lead
Midtown
03.2021 - 04.2022
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered phone inquiries to schedule and confirm reservations, utilize POS system, record takeout orders & respond to service
- Trained new team members on POS, greeting and how to seat guest
- Stayed attentive to server availability and table turnover to seat guests quickly
- Communicated with servers about new tables, changes in food availability and customer comments.
Century 21 Department Store/ Cashier
City Point
05.2017 - 03.2020
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions, provided store information and directed customers to designated store areas
- Trained new team members in cash register operation, stock procedures and customer services
- Handled credit applications from customers, liaised with the credit manager for approvals and account setup and processed credit card payments and rewards programs
- Completed daily recovery task, wiped down counters to remove debris and maintain cleanliness.
Education
High School Diploma -
Queen Academy High School
01.2016
Skills
- Reservations Management
- Server Support
- Complaint Handling
- Guest Engagement
- Customer Service
- Phone Etiquette
- Upselling
- Guest Relations
- Restaurant Operations
- Price memorization
- Task Delegation
- Documentation
- Marketing
- Strategic Planning
- Motivational speaking
- Management
- Cash Handling
- POS Systems
- Customer Relations
- Credit and cash transactions
- Inventory Control
Timeline
Senior Chromebook Sales Specialist
05.2022
Black Tap Craft Burgers & Beers / Hostess Lead
03.2021 - 04.2022
Century 21 Department Store/ Cashier
05.2017 - 03.2020
High School Diploma -
Queen Academy High School
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