LaTonya George
Montgomery,AL
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Functional Advisor
Defense Health Agency
04.2022 - Current
- Lead and deliver training for the Military Health System (MHS) Electronic Healthcare Record (EHR) applications, using various methods
- Provide training and implementation guidance, integration, and change management support to functional users
- Utilize continuous quality improvement principles to evaluate and provide feedback on existing MHS EHR applications training programs and materials
- Attend and/or conduct required meetings, conference calls, and briefings.
Medical Assistant
UAB Health Center
04.2016 - 04.2022
- Assist and train with residents and physicians within the Adult Internal Medicine Specialist Clinic, Adult/Pediatric, and the Infectious Disease Clinic
- Respond to inquiries, schedule appointments, process patient information, and support unit operations
- Implement clinical practice quality assurance and control program
- Update patient care charts and maintain patient history.
Patient Relations Coordinator
American Family Care
04.2015 - 07.2017
- Set up new company and patient accounts, balance petty cash, and prepare deposits
- Update and monitor patient accounts, process co-payments, and handle human resource paperwork
- Verify patient insurance and obtain prior authorizations
- Train new and current Patient Relations Coordinators
- Audit other clinics on Policies and Procedures.
Education
American Red Cross Certification
05.2025
bachelor’s in healthcare management -
Western Governors University
01.2024
EHR
Cerner Certification
Montgomery, United States09.2022
Certification of Medical Assistant in Medical Assistant
Montgomery, AL07.2011
Skills
- Student Development
- Presentations and Public Speaking
- Compliance Requirements
- Group Facilitation
- Client Engagement
- Problem-Solving
- Relationship Development
- Administration Collaboration
- Policy and Procedure Improvements
- Student Performance Evaluations
- Attention to Detail
- Critical Thinking
Certification
- Certified Clinical Function Advisor, DHA -Sept 2022
- Ambulatory
- Ancillary
- Rev-cycle
- Workflow subject matter expert (SME)
Timeline
Clinical Functional Advisor
Defense Health Agency
04.2022 - Current
Medical Assistant
UAB Health Center
04.2016 - 04.2022
Patient Relations Coordinator
American Family Care
04.2015 - 07.2017
American Red Cross Certification
bachelor’s in healthcare management -
Western Governors University
EHR
Cerner Certification
Certification of Medical Assistant in Medical Assistant