Latonya Gore
Augusta,GA
Summary
Talented professional skilled in coordinating all aspects of program funding, operations and controls with diligent attention to current and expected requirements. Highly organized in managing resources and maintaining records. Focused on continuously improving systems, service delivery and efficiency.
Overview
7
7
years of professional experience
Work History
Program Specialist
Labcorp
05.2023 - 05.2024
- Managed and coordinated various programs to ensure compliance with organizational goals and objectives
- Streamlined administrative processes, resulting in a 15% increase in operational efficiency
- Collaborated with cross-functional teams to deliver high-quality support services to clients
- Schedule appointments
Annual Enrollment Patient Access Specialist
Amerisource Bergen
Conshohocken, PA
09.2022 - 03.2023
- Provided excellent customer service by assisting patients with billing inquiries and payment options
- Improved patients' satisfaction by reducing resolution time for account discrepancies by 20%
- Complete data entry from enrollment form into the CRM and complete electronic eligibility checks for payer and coverage details, conducted benefits investigation to determine plan coverage and payer restrictions
Director of Operation
Georgia Drainage Specialists
Marietta, GA
05.2022 - 09.2022
- Oversee daily operations, including project management, budgeting, and staff supervision
- Enhanced company profitability by implementing cost-saving measures and improving operational workflows.
Production Coordinator
Trotter Company
Norcross, GA
01.2017 - 05.2022
- Coordinate production schedules, ensuring timely delivery of services and products to clients
- Developed and maintained relationships with key stakeholders, leading to an increase in client retention
- Schedule installations and service appointments
Education
Batchelor of Science in Business Administration -
Post University
Waterbury, CT05.2019
Associate in applied science in Medical Assisting -
James Sprunt Community College
Kenansville, NC05.2010
Associate in general education -
James Sprunt Community College
Kenansville, NC05.2009
Skills
- Administrative Support
- Project Coordination
- Customer Service
- MS Word
- Excel
- PowerPoint
- Outlook
- Operation Management
- Team Leadership
- Eligibility Determination
- Skill Development
References
Available upon request
Timeline
Program Specialist
Labcorp
05.2023 - 05.2024
Annual Enrollment Patient Access Specialist
Amerisource Bergen
09.2022 - 03.2023
Director of Operation
Georgia Drainage Specialists
05.2022 - 09.2022
Production Coordinator
Trotter Company
01.2017 - 05.2022
Batchelor of Science in Business Administration -
Post University
Associate in applied science in Medical Assisting -
James Sprunt Community College
Associate in general education -
James Sprunt Community College
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