LaTonya Hawkins
Bastrop,LA
Summary
Proven to excel in data management and problem-solving, I significantly enhanced operational efficiency at JP Morgan Chase & Company. My expertise in Microsoft Excel and strong interdepartmental collaboration led to surpassing quality goals, achieving near-perfect data accuracy, and streamlining loan processing, showcasing my commitment to excellence and regulatory adherence.
Overview
26
26
years of professional experience
Work History
Auto Direct Support
JP Morgan Chase & Company
Monroe, LA
06.2022 - 05.2024
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Guaranteed data integrity through thorough reconciliation of account titles.
- Conferred with Department of Motor Vehicles regarding title issues.
- Ensured adherence to state regulations for Department of Motor Vehicle procedures.
- Executed timely and correct delivery of titles for customers.
Data Entry Specialist II
JP Morgan Chase & Company
Monroe, Louisiana
11.2011 - 06.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Monitored changes in regulations that impacted recordkeeping processes.
- Organized and filed data in appropriate locations for easy access to essential information.
- Conducted quality control checks on all entries prior to submission.
- Processed invoices accurately according to established procedures within specified timeframes.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Compiled, sorted, and verified electronic data against hard copies to support quality control efforts.
- Maintained client confidence by keeping information confidential.
- Exceeded quality goals to support team productivity.
- Analyzed and processed current data records to provide detailed reports.
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified errors in the data entry process and corrected them promptly.
- Maintained data entry requirements by following data program techniques and procedures.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed database entries to verify regulatory compliance.
- Assisted other departments with research projects involving large amounts of data entry.
- Transcribed data after verifying information to deliver projects with accuracy.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Obtained scanned records and uploaded into company databases.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Entered large volumes of data quickly with a high degree of accuracy.
- Sorted source documents and organized to be filed.
Loan Processor
JP Morgan Chase & Company
Monroe, LA
10.2007 - 11.2011
- Reviewed and verified loan application documents for completeness and accuracy.
- Identified potential issues in loan files and worked with team members to devise solutions.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Reviewed loan applications for accuracy and completeness.
- Maintained accurate records in computer database system during loan origination process.
- Utilized loan processing software to manage and track loan progress efficiently.
- Submitted loan applications to underwriting department for review and approval process.
- Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
- Filed completed packages quickly and efficiently.
- Updated client account information and records in company databases.
- Adhered strictly to company policies when completing tasks associated with loan processing duties.
- Reviewed client documentation and contracts for discrepancies and mistakes.
File Intake Specialist
JP Morgan Chase & Company
Monroe, LA
08.1998 - 10.2007
- Maintained accurate records and documented client data in company databases.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Implemented feedback mechanisms for continuous improvement of the intake process.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Addressed and resolved client concerns or complaints related to the intake process.
- Assisted with the preparation of reports and presentations on intake activities and client demographics.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
Education
Associate of Applied Science - Office Systems Technology
Louisiana Technical College
Bastrop, LA05-1998
High School Diploma -
Bastrop High School
Bastrop, LA05-1995
Skills
- Detail-Oriented Data Management
- Quality Assurance
- Database Administration
- Regulatory Adherence
- Microsoft Excel
- File Management Expertise
- Prioritization and Scheduling
- Operational Efficiency
- Strong Verbal Communication
- Interdepartmental Collaboration
- Effective Problem Resolution
Timeline
Auto Direct Support
JP Morgan Chase & Company
06.2022 - 05.2024
Data Entry Specialist II
JP Morgan Chase & Company
11.2011 - 06.2022
Loan Processor
JP Morgan Chase & Company
10.2007 - 11.2011
File Intake Specialist
JP Morgan Chase & Company
08.1998 - 10.2007
Associate of Applied Science - Office Systems Technology
Louisiana Technical College
High School Diploma -
Bastrop High School
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