Latonya Kennedy
Baton Rouge,LA
Summary
Efficient team member with strong history of providing top-notched clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Certified Medical Assistant
OLOL Rheumatology
Baton Rouge, Louisiana
05.2023 - Current
- Obtain prior authorization for imaging procedures and peer to peer meets when needed.
- Room patients, obtain vital signs, record information, updating medical records, administer injections and issue samples.
- Maintained cleanliness in examination rooms by cleaning and disinfecting, disposing of used materials properly and stocking supplies .
- Performed administrative duties such as insurance verification, scheduling appointments, answering phones, and retrieve medical records.
Patient Access Representative (PAR)
OLOL Rheumatology
05.2022 - 05.2023
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient registrations, and check outs according to established procedures, performed pre-registration functions such as verifying demographic information, verifying insurance, obtaining authorizations, and collecting deposits and co-payments.
- Created new patient accounts in EMR system as needed, ensured accuracy of all data entered into computer system and scanned documents into electronic medical records system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Prepared daily cash reports for accounting department and delivered to designated location for submittal.
- Scheduled, confirmed appointments. Answered incoming calls.
- Applied HIPAA privacy and security regulations while handling patient information.
- Mail delivery/pick up
- Trained new PARs
Nursing Assistant
Landmark of Baton Rouge
02.2022 - 04.2022
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Conducted regular rounds to check on patient's safety/needs
- Answered patient call signal lights to determine patient's needs.
- Reported environmental risks or equipment malfunctions to supervisor.
Shift Team Leader
Jack in the Box
Baton Rouge, LA
11.2021 - 01.2022
- Lead team in completion of shift tasks and activities.
- Provided training and support to team members as needed.
- Resolved customer complaints and inquiries in a professional manner.
- Monitored staff attendance and lateness, ensuring compliance with company policies. Supervised staff break times, ensured appropriate breaks were taken.
- Ensured all safety protocols were followed during the shift.
- Communicated regularly with upper management regarding any issues or concerns.
- Monitored stock, ordered additional supplies when necessary.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements. Deliver bank deposits to bank.
- Interviewed for new employees.
- Trained as a store manager.
Medical Assistant
Bosley Hair Restoration
Metairie, Louisiana
04.2021 - 10.2021
- Assisted physician with patient care by taking vital signs, patient histories and prepared patients for examinations.
- Prepped rooms and patients for procedure.
- Set up surgical trays and PRP trays.
- Worked with a microscope to dissect tissue, placed grafts into patients scalp and assist with PRP's
- Cleaned and maintained medical equipment following procedures and standards.
Field Operations Support Assistant
SCI - Lake Lawn Metairie Cemetery
10.2017 - 03.2021
- Provided telephone support to customers, responded to queries in a professional manner.
- Conveyed information in reference to cemetery services, burials and property for five cemeteries
- Coordinated with other departments to ensure customer satisfaction.
- Documented decedent information for burials and schedule burial services for five cemeteries, generated property titles, owner cards and other documents to create a judgement file for property owners.
Patient Access Rep/Medical Assistant
Ochsner Health Center for Children's
01.2016 - 03.2017
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples to delivery to lab for processing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Checked patients into and out of clinic, sorted incoming fax documents, issued immunization records, and return to school/work notes.
Education
Associate of Applied Science - Medical Billing And Insurance Coding
Herzing College
Kenner, LA05-2006
Bachelor of Science - Healthcare Administration Conc Health Information
Southern New Hampshire University
Manchester, NHSkills
- Organized
- Compassionate
- Adaptable
- Team Player
- Reliable
- EPIC
- Customer Service
- Direct Patient Care
- HIPAA Compliant
Certification
- NCMA, National Center for Competency Testing (NCCT)
- BLS, American Heart Association
- CPR/AED/First Aid, National CPR Foundation
Timeline
Certified Medical Assistant
OLOL Rheumatology
05.2023 - Current
Patient Access Representative (PAR)
OLOL Rheumatology
05.2022 - 05.2023
Nursing Assistant
Landmark of Baton Rouge
02.2022 - 04.2022
Shift Team Leader
Jack in the Box
11.2021 - 01.2022
Medical Assistant
Bosley Hair Restoration
04.2021 - 10.2021
Field Operations Support Assistant
SCI - Lake Lawn Metairie Cemetery
10.2017 - 03.2021
Patient Access Rep/Medical Assistant
Ochsner Health Center for Children's
01.2016 - 03.2017
Associate of Applied Science - Medical Billing And Insurance Coding
Herzing College
Bachelor of Science - Healthcare Administration Conc Health Information
Southern New Hampshire University
Education Experience
- Souther New Hamshire University, On-line, BS Healthcare Administration w/conc in Health Information Management, Currently
- UniTech Training Academy, Metairie, LA, Medical Assistant Diploma: Valedictorian
- Herzing College, Kenner, LA, Associates of Applied Science: Medical Billing and Insurance Coding
Communication Skills
Works well in challenging, high-stressed and fast-paced environments, as part of a team or individually. Experienced with employee and customer relationships. Knowledgeable in creating reports and documents. Focused on consistent quality work.
References
References available upon request.
Education Experience
- Souther New Hamshire University, On-line, BS Healthcare Administration w/conc in Health Information Management, Currently
- UniTech Training Academy, Metairie, LA, Medical Assistant Diploma: Valedictorian
- Herzing College, Kenner, LA, Associates of Applied Science: Medical Billing and Insurance Coding
Communication Skills
Works well in challenging, high-stressed and fast-paced environments, as part of a team or individually. Experienced with employee and customer relationships. Knowledgeable in creating reports and documents. Focused on consistent quality work.
References
References available upon request.